Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
In January 2015 I bought two properties and contacted a letting and management agency to help in marketing the properties. They also offered a service to manage refurbishment works for a fee.
Part of that service was to get competitive quotes etc. After they arranged an initial meet with a builder to initially spec the scope of works, I clearly communicated with the agent (email on 19th February 2015) that I would manage the refurbishments myself and would only require their services to let and manage the letting (letting agreement signed 2/2/15).
No agreement was signed regarding managing the refurbishment work and indeed no service was provided by them. In my email of 19/2/15 I offered to discuss an introduction fee however they did not follow up on this.
My properties have been let with this agent since last summer and today I received an email (nearly 13 months on) from the company stating that they were proposing to deduct a “fee” from my next rental statement for “consultancy/introduction services”.
Today’s email did not even state what “fee” they were proposing to deduct. Please can someone advise what rights I have to stop them taking what I consider to be an “unauthorised” deduction off my next month’s rental income and where I should go for advice should they decide to take this matter further?
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