Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mandy Thomson
7:19 AM, 8th March 2017, About 7 years ago
Reply to the comment left by "Mike " at "07/03/2017 - 14:50":
Hi Mike
For all ASTs dated on or after 1 October 2015, (in addition to the deposit prescribed information), the tenant must be served (see page 2 of form n215 for legally recognised methods) the following:
-The government How to Rent Guide (can be downloaded here (if the tenancy pre-dates February 2016, I have the 2 earlier editions)
-The gas safety certificate (if the tenant has attended the most recent inspection and signed the CP12, this is sufficient)
- The energy performance certificate (not needed for HMOs where landlord pays the bill)
Unlike the deposit PI, these can be served at any point but must be served before s.21 is served. They must be served in hard copy format unless the tenant has given written permission for electronic service.
Tenant's signature is the most ideal proof of service, second best method is service in person with a witness.
Post is acceptable but be careful; I recently had a case where the landlord had served 2 copies of s.21, one by recorded post as the AST mandated that; the other by 1st class with certificate of postage. He got his possession order, but then the tenant consulted a solicitor and had the order overturned on appeal on the basis that notice wasn't validly served. The tenant hadn't accepted delivery of the copy sent recorded post, and he argued that he never got the 1st class copy as he lives in a block of flats with a communal letterbox!
I was advised to send 2 copies 1st class post with certificate from separate post offices in different areas (preferably on different days too) - that way the probability of both going missing is low; however, ensure that service follows the AST, or better still, ensure the AST provides for different types of service in the first place.
Rob Crawford
8:17 AM, 8th March 2017, About 7 years ago
Hi Janet, do you have a Gas Safe Certificate for the boiler that is less than 12 months old?
Mike
12:30 PM, 8th March 2017, About 7 years ago
Rob, I think what you are asking is if a newly installed boiler (under 12months old) requires issuing of a landlords safety record or as you call it gas safe certificate, though I can be wrong, but when an installer completes a new installation, or replaces an old boiler with a new boiler, he has to fill in a Benchmark report usually the last few pages of the Boiler's instruction manual, that tells an owner/occupier all the work carried out in accordance with manufacturer's recommendation, and as per gas safety rules, and all checks on final commissioning are ticked, readings filled in, and if all goes OK, he then has to notify the Gas Safe Council who in turn will notify the local council, so as far as I think, that is all is required, but there is no reason if you ask for a landlord's safety record, he should issue you with one as a matter of course, since they don't issue these to owners properties, but they should as a matter of course issue one for rented properties to landlords. It would only be sensible to have one and it should be issued within the price of that installation and not charged for extra.
kind regards
Mike
12:43 PM, 8th March 2017, About 7 years ago
Thank You Mandy, for troubling you with my questions, regarding the new rules that came into force on 1st October 2015, very useful indeed, I remember hearing about them but did not know what they were. very hard to keep up with all these changes!
kind regards
mike
Janet Carter
19:22 PM, 8th March 2017, About 7 years ago
Reply to the comment left by "Rob Crawford" at "08/03/2017 - 08:17":
Hi Rob,
No I don't have a gas safety certificate less than 12 months old. It's 2 years + since one was done.
Regards Janet
Rob Crawford
19:51 PM, 8th March 2017, About 7 years ago
Then I would suggest you demand one from you landlord. This means he will have to fix the problem. If you don't receive one within 7 days I will contact the Private Rented Sector Housing team on the Council.have
Janet Carter
20:11 PM, 8th March 2017, About 7 years ago
Reply to the comment left by "Mike " at "08/03/2017 - 02:20":
Hi Mike,
I am open to anything being done at this stage. The trouble is, despite asking my Landlord to get his guy to have a look at it ( a second opinion so to speak) it is not even on the cards anymore. This is because he will have to pay him more money on top of the £150 he told me he is paying him to do the EPC report.
I received a text this morning at 5.30 AM from this Heating Engineer, asking me how many rooms my flat has, what floor I'm on and also to send pictures of the building from outside!!! This I was unable to do because I don't have a picture messaging phone, and my daughter who could have done it was staying over at her pals. I phoned him earlier to explain this and he said he had done it himself as he was in the area. So I guess that's that. He hasn't even seen my boiler or been inside my flat!
I tried to be proactive today by phoning yet another Heating Engineer (Trusted Trader apparently) for advice, and he just echoed the first guy's recommendations, so it looks like nobody wants to touch it with a barge pole! I even phoned my Bank, to ask if I could make a claim, as I have some Home Emergency Cover on my card, but it only covers £250 of repairs. But in the small print it mentions that if their tradesperson does not carry the needed parts they would just quote the price of a new boiler minus the £250. Waiting on another call back with that one...
All that aside, I wondered if I am within my rights to deduct the cost of an Immersion heater and the £70 call out for HE off this months rent?
Graham Bowcock
21:42 PM, 8th March 2017, About 7 years ago
Dear Janet
This matter does seem to be dragging on for you which is clearly very unfortunate.
It is clearly in your own interests to be reasonable, in terms of providing access and information, but I do wonder if your landlord is absolving himself of responsibility and passing the buck to you. The fact that your safety certificate is out of date is very worrying and makes it seem like your landlord is unprofessional.
I think it is time to lay down the law to your landlord and explain your entitlement. He cannot let the matter drag on indefinitely. You deserve, at very least, a timescale for resolution.
Your landlord should pay the £70 fee for the heating engineer (on the basis that he asked you to arrange this).
You have just mentioned that you have an immersion heater; is it right that you have a conventional system (i.e. you have a hot water tank) and therefore do have an electric immersion heater. If this is the case, and you are not actually without hot water (and you said before that you have working heating) then your position is perhaps not as bad as I feared. In which case bear with your landlord to get the boiler replaced.
If you want a contribution to additional costs (electric v gas) then you can ask but you are not guaranteed anything. I think it is more important to spend your time persuading the landlord to get the boiler sorted and make sure it is safe.
Good luck
Graham
Janet Carter
22:24 PM, 8th March 2017, About 7 years ago
Reply to the comment left by "Graham Bowcock" at "08/03/2017 - 21:42":
Hello Graham,
Just to clarify, no I don't have an immersion heater, and I am totally without hot water. I think I am getting confused with the name. I thought you could buy 'electrical water heaters' that can store a few litres of water at a time? I think my Gran had one a few years back. I am clutching at straws now and feeling rather upset. My Landlord informed me yesterday that he is working away (he has another business) so putting any ultimatums on him is futile. Anyway, I do appreciate all the advice given here. I am however, going to give everyone a break from this. I know how much it is doing my head in. It seems I have no option but to wait things out.
Janet
Darlington Landlord
23:06 PM, 8th March 2017, About 7 years ago
Reply to the comment left by "Janet Carter" at "08/03/2017 - 22:24":
By law your landlord needs to provide an annual Gas safety certificate, in a worst case scenario if someone died due to a faulty appliance he could be jailed for manslaughter. As he does not seem to be taking his responsibilities seriously I would suggest explaining you have been told this and that if he does not immediately take action to get one done and attempt to fix your boiler your next step will be contacting the council.
I really dont see why him getting an EPC stops him fixing your boiler, timely repairs are part of his responsibility as a landlord and as Mandy said if he doesn't have the cash its time to borrow whats needed. Also £150 for an EPC is rather pricey I got one done last month for £50.
In my experience EPC surveys require an internal inspection and photographs of details such as meters, lighting , glazing etc so I am rather sche[ptical of a driveby survey.
See https://www.gov.uk/private-renting/your-landlords-safety-responsibilities
Gas safety
Your landlord must:
make sure gas equipment they supply is safely installed and maintained by a Gas Safe registered engineer
have a registered engineer do an annual gas safety on each appliance and flue
give you a copy of the gas safety check record before you move in, or within 28 days of the check