Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
8:52 AM, 25th January 2017, About 6 years ago
COUNCILS CAN BECOME VERY SUSPICIOUS OF A GOOD TENANT AND LANDLORD RELATIONSHIP AND SOMETIMES THINK THEY HAVE JOINTED FORCES TO CON THEM
9:01 AM, 25th January 2017, About 6 years ago
I feel embarrassed as I am one of the moaning landlords who feels powerless in the face of this regulation onslaught and the media & political assault against us.
Great and succinct comment, when do we march on Westminster?
10:08 AM, 25th January 2017, About 6 years ago
Larry, you are absolutely correct.
However, part of the problem in mobilising landlords into action is the fact that huge numbers of us in the PRS are accidental, reluctant or part-time landlords. Many have 'day' jobs, many have inherited single or small numbers of rental properties, many (myself included) have had to turn elderly relatives homes into rentals in order to meet exhorbitant care fees for 'looking after' our sick relatives. There is no way I could pay the £3,000 a month it costs to have my father looked after (he has Alzheimers). In addition, many turned to the PRS as a way of enhancing their pension funds because there was little or no growth in the pensions market. Yet again, this government has displayed its never ending hypocracy by encouraging people to ensure they 'look after themselves in their old age' (because the government certainly won't) and then 'pulling the rug' from under those that have done exactly that.
I dont believe the government onslaught will end anytime soon, nor will the current burden on landlords be reduced. I have taken the decision to sell my 5 rental properties and I know many other small or part-time landlords who are doing the same.
The effect of this will of course reduce the numbers of rental properties available, drive up rents and the poorest will be even harder hit. The government knows this, but doesn't give a s**t.
Chaos will ensue and the PRS will be blamed as usual.
11:03 AM, 25th January 2017, About 6 years ago
It's ingrained within our culture. We 'love' a good, "Awwwwwwhhhhhmmmmmmmm.....I'm telling on you!" because one person feels empowered over another person that has broken some obscure legislation.
Our legal system, the bastion of good governance and justice is full of obscurities and essentially what keeps solicitors and barristers in work. The more complication the better...or so those in charge like to think.
At local authority level, councils are full of nobodies -failed business people or those that couldn't achieve any kind of standing within other companies. Now they wield officialdom over those they despise, clever entrepreneurs (with businesses/livelihoods to protect) whom have what they want...money (or at least that's the perception). They conveniently ignore the part about the massive risks landlords take. They're not playing with their money, or their jobs, so can be flippant in their application of the rules.
I believe it boils down to accountability. This is basic human behaviour of misusing entrusted control. The Police had to reined in, in 1984 with the introduction of the Police and Criminal Evidence Act. Councils also hold many powers (in fact, even some Police powers have been devolved to LAs) but with almost no accountability or proper auditability.
12:49 PM, 25th January 2017, About 6 years ago
The question is, what do we do? because if we don't do anything then this assault will ruin most of us eventually.
13:31 PM, 25th January 2017, About 6 years ago
Promote the landlords union on all your paperwork or
all of us become Muslim clerics and plead religious discrimination!
No instant fix, but you can only eat an elephant one piece at a time!
13:38 PM, 25th January 2017, About 6 years ago
Reply to the comment left by "Jamie Moodie" at "25/01/2017 - 12:49":
Sell up and move out. I'm mid-30s and have already decided I won't live long enough to see change. We are much less politically polarised and like to believe we are a little more discerning than our US cousins, so fail -every single time- to unite behind one party. UKIP's the one to do it, regardless of your agreement with their policies (that's partly where we go wrong...by reading and making decisions based on policies, that we believe is the correct and proper way to conduct oneself when casting your vote, but it's not) because they will cause a stir and bring about unprecedented change at the top. Make the usual suspects sit up and take notice. I personally don't think Nuttall's the man for the job, but I still want to create waves, so would back UKIP. I have seen on here similar musings from other disillusioned landlords, but can't bring themselves to vote UKIP and start to flirt with the idea of voting the Green Party, because all of a sudden they've taken a great interest in manifestos.
I'll let you into a little secret...manifestos don't mean ****. There's no penalty for ignoring them once elected. And we're too stupid to remember come the next election.
UKIP can't be any worse than what we have. And if they are, we can always revert back to the same **** that we have now.
14:27 PM, 25th January 2017, About 6 years ago
Firstly ,Thank you to everybody who has contributed so far.
In My article I actually omitted to allude to the "Right to Rent" Legislation forcing us to do the Job that the border agency and Home office have failed to do ,despite wasting millions of tax payer"s monies .We are now unpaid Border guards liable to criminal prosecution.
What we need to do ,is to make ourselves heard.
I would urge every contributor ,every landlord, to email the Housing Minister calling for the repeal of legislation.
I would also urge all landlords to email their local MP. When a campaign sends hundreds of emails to elected representatives ,they do take notice. This is how lobbying actually works.
Luke mentions UKIP, and I do not wish to lecture anybody as to how to vote, but The Tory Party has let the PRS down very badly. Labour /Corbyn are not fit for purpose so we need to teach the Tories a lesson. The Green party is definitely not the answer.
With respect to issues on the ground, such as Inspections, Once again I urge landlords to explain to tenants, that any rent increases coming, are as a result of the regulatory burden and associated costs. When Mr Council comes a knocking with his clip board for an inspection, Let us sit back and watch him being sent on his merry way NOT by the landlord but by the tenant.
Question every point with Local authorities and do so by email to ensure an audit trail, Film all property inspections, and let us get this campaign underway. If every contributor, reader Landlord and family member emailed Mr Barwell the housing minister and told him to freeze all Licensing by Councils, Mr Barwell could end up with 5000 emails in his inbox. That is just to start with. Landlords with section 24 and the other Regs ,I have referred to are being driven out of business and those who remain are taxed to death.
Paul A Brady
17:15 PM, 25th January 2017, About 6 years ago
I've been in this business for almost 15 years and the burden of regulation keeps growing - now at what seems like an exponential rate. To have to serve all the documentation required in hard copy at the start of a tenancy is madness, a link to the appropriate site/document should be enough - the idea of Universal Credit is to give people control over their lives and take responsibility, why not let them take SOME of the responsibility for informing themselves about their rights and responsibilities? Using the DPS I have to print off 18 pages of waffle to present to the tenant and get him to sign a copy for me - how is that good for the environment? Why isn't an electronic copy good enough?
Government is very good at telling us what to do, but not so keen to help out on the ' how to ' . e.g. I agree with the 2018 EPC rating changes, but try getting a Victorian solid walled property with no gas supply up to an 'E' rating or above. Better still try asking Defra ( is it still Defra?)for guidance.
Landlord licensing, DPS paperwork, rental guides and now I'm a border guard too - the only difference between me and someone who is employed as a border guard is that I have to do it for nothing and can go to jail if I get it wrong. Maybe drug dealing and prostitution would be a simpler way to make a living - at least if I kept my head down ( no pun intended ) I'd be left alone to get on with the job.