Prepaid water meter problems, whose responsibility?Make Text Bigger
In our flat we have a card that we have to top up for heating our water which is provided by a third party service called Insite Energy.
We top the card up £25 at a time which usually last just under 2 months but since the new year we have noticed that it isn’t even last a month any more.
We have queried it with our letting agency and Insite Energy and today we got a response from our letting agency saying it is not their responsibility to deal with the problem as it is happening from Insite Energy which is a third party service provider.
Are the letting agents right here?
Also, if we have to call out an Insite Engineer to come and look at the heat meter to check for leaks or other problems at our flat and they charge a call out fee, who should have to pay for it, us or the letting agents/landlords?
Hope someone can provide advise soon.
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