Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
16:30 PM, 23rd February 2017, About 6 years ago
I'm surprised it's not higher. When LHA was sensible we used to happily rent to benefit claimants as we thought the extra few £ over market rent where the property was a little shabby would compensate for the aggravation. Frankly it never did. Arrears, anti-social behaviour, paedophiles, life on licence murderers, mental health problems, nasty people, criminal damage instigators - we've had them all over the years. No more. The government can sort them all out - after all they encourage a lot of them with the still too high benefit handouts to perpetual ne'er do wells. There's a reason unemployment is still around 1.5 and each year there is net immigration of circa 300,000 - it's not worth our lazy indigineous population getting up in the morning. Before any more politically correct landlords out there have a pop I can tell them that we have people like that in our own family...generation to generation underage pregnant and never worked. Of course there are some who use the welfare state as it should be for serious illness, disability, retirement, bad fortune or bridging the gap but many more who don't - we have to pay for all of them and what with S24 and all we've had enough. Next month another eviction will bring us down to only 2 UC claimants - we've maxed out their rent on LHA and told them just one late payment and they're out too. UC is delusional, introduced by government baffons who have no idea of the real world. Iain Duncan Smith and Lord Adonis who I believe came up with UC should be made to have a few of them as lodgers - see how they get on ! Rant over.
13:08 PM, 24th February 2017, About 6 years ago
Yes UC is awful but the benefit system is now a real problem.
I have stopped renting to benefit claimants
Below market rents
Arrears in the thousands
I had to go to court and then pay for the bailff on many occasions
No chance of any arrears paid off
They should make them pay the landlord via benefits after they have been evicted it is the only way to end the arrears and trashed properties at a proper amount at least 15 per week
I have one single chap go onto UC
3 months no money rec . They lost and lied regarding the paperwork sent. I had sent recorded del. You cannot deal via email and try phoning what a joke
It is stopped continuously , the tenant now is c 2500 in arrears.
It is a complete and utter failure and should be scrapped what a waste of millions of tax payers money. Remind me again how much did this system cost?
And the icing on the cake we are continuously slagged off by this government for taking benefit tenants in the papers. Made out to be greedy when we lose thousands .
It is about time this government realised that the PRS is a business and not a charity nor a cash cow to be raided by Section24
They are a complete disgrace. MANY people are struggling to survive..
14:31 PM, 24th February 2017, About 6 years ago
Again, it's this dreadful government pitting tenants against landlords to avoid taking the blame for the utter mess they have made. UC is a disaster and Duncan Smith should be excoriated.
I have one very good tenant who was moved to UC and he's had no money for 3 months. I can afford not to put him out and I'm not going to. Week after week the UC robots promise him a letter, which never comes. Kathy is 100% right and the Tories are to blame with their war against the poor and unfortunate.
It's time people here stopped slagging off good tenants (I recognise there are awful ones - they are usually the ones who know how to work the system) and attacked this awful government on S24 and UC.
CARIDON LANDLORD SOLUTIONS
15:08 PM, 24th February 2017, About 6 years ago
Has your tenant managed to sort out his issues with UC and receive a payment.
In my experiences in dealing with Universal Credit I have found that it is often an admistration issue on DWP and the tenants are left with no money and soring arrears and a very frustrated landlord.
CARIDON LANDLORD SOLUTIONS
15:10 PM, 24th February 2017, About 6 years ago
Thank you for your comments.
The arrears that your tenant incurred is it a result of DWP error and have they agreed to clear the arrears?
Could it be possible that the tenant has been paid and the Housing Cost Element not being forwarded to you?
Let me know
Chris @ Possession Friend
15:45 PM, 24th February 2017, About 6 years ago
Mr Barwell is Incorrect, ( AGAIN )
Full Tax relief IS available on shares, of Unlimited amount if you invest through an ISA.
Okay you can only Pay into the ISA £11 k a year, But profits on anything gained from that money is Not Taxablle
19:25 PM, 24th February 2017, About 6 years ago
My experience is very similar with UC. Had a tenant who moved in October and didn't pay any rent until May when I went to court and got a possession order and evicted him.
In the meantime both myself and the letting agent contacted the DWP Universal Credit people informing them that the rent hadn't been paid for over two months and asking for payment direct but they wouldn't answer letter or e mails or discuss it over the phone. I raised a formal complaint but again no answer - to this day no contact has been made.
I am no longer taking universal credit tenants - how can this help tenants stay in accommodation.
10:24 AM, 25th February 2017, About 6 years ago
Reply to the comment left by "Chris Daniel" at "24/02/2017 - 15:45":
going up to £20K from April?
10:25 AM, 25th February 2017, About 6 years ago
Reply to the comment left by "Robert Grant" at "24/02/2017 - 19:25":
MP involved? Ombudsman?
10:42 AM, 25th February 2017, About 6 years ago
Reply to the comment left by "terry sullivan" at "25/02/2017 - 10:25":
Yes good idea Terry but in the past I have raised issues and never seem to have got anywhere. I am not a political animal more a boringly methodical Chartered Building Surveyor. They raise issues of confidentiality (even though we had permission to talk to them from the tenant) Similarly with debt I have Issued Section 8s and got an award for debt arrears but eventually been awarded £5 per week. I have decided to deal with it at the beginning of the process and be more selective of tenants although some letting agents don't seem to follow instructions. It is a shame as I do have a social conscience and have had good benefit tenants for fifteen years and more and have also rented to charities in the past supporting people with mental health and drug addiction problems. Its seems simple to me - pay the landlord the rent and pay the tenant the remainder, and many tenants seem to agree - the new system wont help the tenant or the landlord.