Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||First / Third Party
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||Helps to understand how their visitors engage with our website
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
13:41 PM, 25th February 2017, About 6 years ago
Reply to the comment left by "terry sullivan" at "25/02/2017 - 10:25":
Terry, Good idea but if your MP is a Tory you'll get no help, not from the ones round about me anyway. Just as Robert said. And you have to go through your MP to get to the Parliamentary Ombudsman. By which time the debt is vast.
I see there is an online complaints form for UC. Maybe I'll help my tenant fill that in, but I expect nothing, slowly.
14:04 PM, 25th February 2017, About 6 years ago
17:46 PM, 25th February 2017, About 6 years ago
Reply to the comment left by "Sherrelle Collman" at "24/02/2017 - 15:08":
The last thing I heard was that UC had phoned and promised him "some money" this Monday.coming. Of course, it's an unspecified amount and he isn't the sharpest tool in the chest but he's a good chap and he's always been honest with me.
UC don't seem to be able to produce a letter - perhaps they like to leave no audit trail so their lies aren't found out.
I'll report back on this sorry saga though it looks like thousands are in the same predicament.
19:25 PM, 25th February 2017, About 6 years ago
do not accept UC tenants
8:46 AM, 26th February 2017, About 6 years ago
Another rant... tongue in cheek.
Frankly, I'm surprised anyone would want to rent to benefit tenants. I did it just once and after being completely stuffed up by them no longer do. It is common knowledge that despite there being a few good tenants that find themselves on benefits through no fault of their own, most of the "career benefit" tenants are totally feckless and giving them access to the rent money is like pouring petrol on a fire. Hard working individuals value what they work for but anyone receiving something for free is not going to. Given their huge tax advantages, housing associations are in a far better position to house UC tenants than private landlords.
Personally, I think it is time all benefits were stopped and I mean all in and out of work benefits except for very short-term unemployment benefit for, say, 3 months and even that should be subject to a minimum working period before entitlement. Genuinely ill people should be stringently checked and have to go through an annual health MOT to prove illness and total inability to work before receiving any benefit. Using the communist principle, the government should pay wages instead of benefits and anyone refusing to work should simply be refused payment. Yes you might have people on the streets but even with the benefits at present the numbers on the streets are increasing, so clearly benefits do not stop this.
Our infrastructure is in a desperate state, roads are full of pot-holes and perfectly fit young men and women are sitting on their lazy fat a***s. Our country is plastered with litter and we can't find people to look after our old & genuinely sick.
Single mums should not be put at the top of the housing list & given a house until they have proven they can work and support themselves. They should either live with their parents (who brought them into this world and are directly responsible for them), or be put in hostels where a small number stay at home to look after the other's kids while the remainder go out to work to pay for it all. As for the feckless prolific breeders - 99 kids & counting?? Chop it off !!
Prisoners should be put into work gangs and sent out to fill the potholes & build the millions of homes we need. Many invalids seem capable or running marathons and winning olympic medals so maybe they could do tele-sales jobs or work co-ordination for the single mums, idle unemployed and prisoners. Maybe Amazon could employ some of those capable to whizz around on their electric invalid scooters delivering parcels instead of those silly drones. Far greener than lorry deliveries.... Leaflet distribution, litter picking, there are numerous options but the liberal wets that run the country don't seem to have a clue what to do other than increase state dependency, wafting away the problem and taxing the genuine working class through the nose to pay for it all.
When Theresa May recently said she wanted to see a country working for all, not just the privileged few, she should have specified that there are two groups of privileged few - those at the top who take but don't contribute and those at the bottom who do exactly the same. I wonder how many of each group recognises this?
To add more fuel to the fire, I believe it's time that all not for profits, charities and religious organisations lost their tax free status. If people are worried about it they can simply give more. We might be able to use that money (if Brussels doesn't get it), to properly fund the NHS & care services as well as improve our country's infrastructure and employ a few more police.
Sorry to the "do-gooders" out there but I'm a total cynic and definitely not PC. I have no time for charities that collect massive sums of money, pay their execs huge salaries and spend the rest lobbying government (funded by hard working tax payers) to "do more". I'm officially retired (but working harder than ever), but used to do I.T. work for a charity headed up by wealthy individuals effectively using it as a personal piggy bank. There is a reason Bill Gates & the Clintons set up their charitable foundations - put in 1 billion and it suddenly turns into 1.5+ billion through the miracle of charitable status. What is not to like? As Viv Nicholson said - spend, spend, spend. There might even be a Gong in it.
It's no wonder that we are seeing unrest & nationalism increasing.
Vote for me and I'll set you free.... lol
CARIDON LANDLORD SOLUTIONS
11:18 AM, 27th February 2017, About 6 years ago
The new scheme is supposed too be designed to empower those reliant on the benefit system to manage there own affairs, however it appears that the Government have not taken into account the most vulnerable people.
Most claimants are used to receiving money weekly therefore when they receive a large sum at the end of the month some have difficulties in budgeting.
The Government identifying that UC is causing rent arrears is one step in the right direction, hopefully they will use these findings to review the system making it easier for Landlords.
11:28 AM, 27th February 2017, About 6 years ago
I doubt it. They had plenty of evidence in the pilot scheme, from trade bodies and anyone with an ounce of common sense. The system is doomed but will bring so much misery with it before it collapses - not my misery though as we will carry on evicting - not worth the hassle. £1500 and the problem goes away.
CARIDON LANDLORD SOLUTIONS
11:55 AM, 27th February 2017, About 6 years ago
Reply to the comment left by "Luk Udav" at "25/02/2017 - 17:46":
Is the tenant on the live or full service?
Maybe call Universal Credit when your with the tenant so that you can find out what is actually going on.
14:59 PM, 27th February 2017, About 6 years ago
Reply to the comment left by "Sherrelle Collman" at "27/02/2017 - 11:55":
Wonders will never cease: the chap got some money this morning though the amount bears no relationship to anything I can understand. No explanation. He's a good chap and paid it over to me, making a small dent in his debt.
The thought of phoning UC is enough to convince me to commit suicide if it's anything like phoning DWP or the LA! It's worse than phoning HMRC, and that's saying something. Anyway, the chap couldn't operate a pocket calculator let alone a computer, and it's a 3 hour round trip to be with him.
Terry rightly says avoid UC people, but the chap was moved to UC whilst he was a tenant of mine. I haven't the heart to try to get rid of him and fortunately I can afford to miss the rental income until presumably it trickles through. But the system is scandalous.
CARIDON LANDLORD SOLUTIONS
19:59 PM, 27th February 2017, About 6 years ago
Glad your issue is semi resolved.
Have you thought about asking for third party deductions to start the process of clearing your tenants arrears?