Misrepresentation of propertyMake Text Bigger
We wanted to rent a flat through a West London lettings agency. We made an offer, conditioned by a list of non-negotiable requests.
The agency chose to misrepresent the property, assuring us that all our conditions were met when none of them were (the flat wasn’t even cleaned/Health and Safety Risk).
When confronted, the landlord offered to release us from the contract with no claim to our funds. The agency later informed us there will be costs – our holding deposit of £700, to which they added £444 (when we requested clarification / a breakdown of the costs). We were pressured into signing the contract and later paying these fees.
We’d like to retrieve these costs and maybe understand if we can claim damages (we still had to pay for accommodation when we were supposed to move in; we had to restart our property search, wasting even more time and money).
Can you offer some advice please?
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