Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 3 weeks ago 35
My property management agency has increased its fees by 50% with no prior notice. When I complained to the manager and I was told told that this was stated in the brochure I received when I approached the company and that if I leave the agency I would have to pay three times the rent value plus VAT.
I replied that I have not received any brochure (all communication was done by email) nor signed any documents in which I agreed to pay such fee or penalty. I have not received or signed any contract outlining the terms of business. All I have is some emails with an agent that now no longer works for that company.
I have requested the manager sends me the brochure she is referring to and the terms of business, but she has remained quiet.
I am new to this business of renting and would appreciate advice on how to deal with this situation and get rid of this agency.
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