Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
I have decided to take my old letting agency to court and really needing peoples advice and opinions.
I moved into a property October 2012 at that point I was heavily pregnant. As soon as I moved into the property issues with the boiler began. Each time I phoned the agency they promised to get things sorted, but it was an ongoing battle for 7 months.
I would hardly be able to get heating it would constantly trip and hot water was basically a no go. My baby arrived December, so I sent a letter complaining and my response from the landlord was a section 21 notice!
Aafter me phoning the letting agency in tears they decided to change their mind, so I lived in fear for the next few months and coped with the boiler. I finally decided April enough was enough, complained again and finally had a helpful engineer out who condemned the boiler. Yhey eventually replaced it middle of may.
The letting agency would ignore my phone calls and only text me ( which had given me lot of evidence). Some are quite patronizing. I was also left with leaks under sink that ended up flooding the kitchen and leaving me with no water and no emergency contact numbers. A leak from the toilet which started running down the front room wall again causing no water in the property.
I asked to be compensated for all the issues I had been through and again the landlords response was a section 21 notice, so in September 2013 my daughter and I were made homeless for 5 months.
What I need help on is really who am I taking to court as I feel both are to blame, the letting agency for duty of care, and landlord for disrepair. I sent the letting agency saying I’m starting the court process, their response was its nothing to do with them they manage the property only.
Sadly at the time they were not registered with any governing body.
Any help will be gratefully received
Many thanks Maria
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