Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
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||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
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- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
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- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
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- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
19:04 PM, 23rd April 2012, About 11 years ago
This just makes me so angry. Not landlords walking away from LHA tenants it is a business after all, but a government who refuses to acknowledge the problems that exist.
I dont think for a minute that government is daft or blinkered. Far from it, they know exactly what will happen but they dont care how it affects tenants, landlrods or the PRS as a whole because the only thing they care about is homeownership as the holy grail of occupancy.
Shapps and Cameron deserve our contempt, not for being stupid but for not caring. Shapps keeps championing the rights of street homeless people to create a smokescreen for the fact that he knows his policies create more homelessness and misery in the PRS. He rejects any possible solutions to what is really going on in the rental sector because they dont fit the party line. Meanwhile landlords, tenants and people who work with them know what really needs to happen to generate growth and ensure that all parties needs are being met.
Stop this nonsense of LHA payments going direct to tenants.
Stop cuts to benefits that are making people homeless.
Allow lanldords to be treated as running a business with the correct breaks.
Stop treating landlords as sources of income generation.
Reverse the law that removes ring-fencing for supporting people budgets so that the money can be spent where it is intended, not side-lined to put flowers on roundabouts (as one London council has done)
Stop the attack on solar panel grants.
Support the regulation of letting agents to stop landlords and tenants getting ripped off by incompetent hucksters
18:32 PM, 23rd April 2012, About 11 years ago
Ben, excellent article. I would add that any government should build social housing, with the rent being paid direct to the owner, not the tenant.
The reason a large number of these tenants are in need of shepherding is beause they need guidance, possibly through lack of the economics of life not being taught at school.
Landlord - South Devon.
19:56 PM, 23rd April 2012, About 11 years ago
I agree with a good part of the Government's housing benefit reforms: it does seem unfair that single people on benefit have been able to rent complete flats whilst most young working people, at least in the South-east and London, can only afford to live in houseshares. However, the reforms have completely ignored the question of supply, which is being damaged by other housing policies like Article 4 Directions. Where exactly is the shared housing meant to come from, to house these benefit claimants aged under 35? They are being forced into competition with relatively well-paid young graduates and students, and there is no sign of landlords increasing the number of HMOs to meet the increased demand. Perhaps councils like Oxford will come to regret their relentless attacks on HMO landlords, where Article 4 Directions, hefty fees and pernickerty EHOs only serve to encourage good landlords to abandon the sector in favour of easier-to-manage tenancies for single people and couples.
20:15 PM, 23rd April 2012, About 11 years ago
Thanks for the input Tony. My personal vision to sort out this mess is that for a healthy PRS to flourish, that addresses all parties needs within it we need a system that addresses:-
What landlords need to run a succesful business.
What tenants need to feel safe and secure
What councils need in terms of property standards and legal compliance
Government goes nowhere near approaching these 3 factors. Its just about social engineering, that they usually only accuse socialist parties of doing
Mark Alexander - Founder of Property118
20:36 PM, 23rd April 2012, About 11 years ago
When do we start the "Vote BRL" campaign?
You have my vote Ben 🙂
0:32 AM, 24th April 2012, About 11 years ago
As an HMO landlord, I don't have a problem with 98% of my tenants. Of course every tenant wants more space, an ensuite bathroom, a cheaper rent, congenial housemates and a landlord who fixes all problems within 30 minutes of them occurring, but generally we rub along pretty well. The vast majority of HMO houses are perfectly ordinary houses that have been adapted for rental purposes with a mix of private bedrooms and shared living rooms, kitchens and bathrooms. They are not so different from a family house with live-in grown-up children, except for a few rules about gas safety, non-flammable furnishings and EPCs. From a small landlord's perspective, this makes an HMO fairly easy to set up, and just as importantly, easy to switch to a regular tenancy or sell on to a private homeowner when the time comes. The returns are poor if you have a mortgage, but at least it's an investment that covers its costs and has a chance of capital growth, and it's a form of small business that is pretty rare in this country, one where a normal employed individual has some chance of managing it for themselves in their free time, alongside their job, using their existing set of homeowning skills and experience, and without tangling with the nightmare of business taxation and employment law involved in other forms of small business.
However the way things are going, the notion of what constitutes "decent" housing is changing: more and more councils seem to have an animus against HMOs - they don't fit their nice tidy definitions of "family units" in affordable housing or private ownership or rentals, with a few special cases like student dormitories and hotels. Where I get scared is when councils start deciding for themselves - as they can now do even more under Localism - what counts as "high standards", "appropriate fees" and "too many" HMOs in a given area. I am scared of councillors courting the nimby vote or pursuing their own anti-landlord vendettas, because law-abiding landlords, like small businesses, are a soft target and easy to tax and blame for all sorts of societal ills. Landlords are also very easy to use as a platform for frustrated green agendas: the homeowning public can't be forced to upgrade their energy efficiency or display the correct right-on atttitudes, so let's target the evil exploiting landlords (what other kind is there?) instead.
6:04 AM, 24th April 2012, About 11 years ago
I think you will see continuing and ongoing attacks on all multi-let circumstances.
These are readily identifiable and are a great way for councils to think up all sorts of licencing and planning permission charges.
If I had mult-- let I would get out of that business and go to renting the property to single family units.
Take the hit on income as the charges that will be levied on the multi-let type won't make it worth the hassle for retaining it as a multi-let.
What tenants are looking for is long term stable properties.
They cannot afford to buy but need to put down roots for things like schools etc
I'd sell your HMO's and obtain as many family type 3 bed min properties.
Far less hassle and ultimately will bring more income as no voids, additional admin etc
Councils will be targeting these HMO type properties even more now as they can see they have hostages to fortune in the form of HMO LL.
Those fees they have just started charging WILL be increasing over the coming years.
It looks like it it will be back to B & B for single room occupants as I reckon more HMO LL will give up and convert to family dwellings or sell up and invest in......................B & B's!!!?
LHA for B & B is a lot more than an HMO isn't it!?
Unintended consequences or what!?
Up goes the councils' housing costs for TA.
You couldn't make it up could you!?
6:44 AM, 24th April 2012, About 11 years ago
That might solve the landlords problem but it doesnt address the whole system Paul and its systemic solutions I am on the look out for.
Thanks to the government's ridiculous extension of the Shared Accommodation Rate of Housing Benefit from those under 25 to those under 35 we need more shared accommodation than ever, not less.
Along with that need is the council's need to ensure that standards are decent and properties safe. The HMO market has always been very bad in that respect and even now so many HMO landlords are dodging licencing and getting fined for no gas safe, no carbon monoxide alarms, people's lives are at risk.
And what is going to happen to the PRS system if government do go ahead with their latest wheeze and withdraw housing benefit for the under 25s? Where are they going to live?
Personally I agree with HMO licensing but HMO world is a different animal from single renting and needs a much more hands on approach from landlords. I just think it should be with council assistance, advice and support. Grants would be nice but I'm not holding my breath.
Enforcement teams like EHOs and TROs will always have that role but I think that they should be seen, and see themselves, as a resource for landlords. People who can jump in with mediation, practical solutions, and friendly advice. That to my mind is far more effective than waiting in the shadows to pounce when a problem comes to light.
As I keep banging on about, this is acheived through building relationships in the PRS community. Getting on first name terms. You guys with the teams and us with you. Far more can be done through a quiet word with Dave over a coffee in Starbucks than running around with an injunction, a large Latte is also far cheaper
8:23 AM, 24th April 2012, About 11 years ago
From this morning's announcement (I heard as on my car radio on the A14) it sounds like councils don't want these tenants either!
Or - could this possibly be the authorites (plural) way of sending out the message to landlords - - - don't price yourself out of the handout market or we won't do business with you. Well actually if Landlords don't want that market it will fall on deaf ears and be a fatal pincer manouver.
12:12 PM, 24th April 2012, About 11 years ago
I too am an HMO Landlord and over the years have done extended battle with unconcerned and incompetent local authorities.
I have no issue with the principle of licensing or the quite proper regime to ensure that the multi occupancy property is fit for purpose and that it is managed in a lawful and professional manner. However it is clear that, whist, shared accommodation is an essential part of the mix and rightfully should become more so as other home options reduce, local authorities and the legislative framework seems to be doing all it can to make such enterprises less profitable and consequently less attractive for Landlords.
Whilst local authorities have freedom to set the licence cost they should be mandated to do this on a work content basis rather than just pass on whatever costs they have accumulated. They have no incentive to do things better and seemingly no concept of the essential accommodation that HMO properties provide. I’ve rarely encountered more numskull organisations than Medway Unitary Authority.
They lose their records of inspection then seek to inspect again within the same licence period. They send me threatening letters accusing me of operating a multi occupancy property, promising draconian action when I have to reply and say ‘yes’, of course I am and you have already licensed it.
It pains me that I have to pay for this yet have no say as I live elsewhere. Yet another issue that landlord face in paying council tax but having no vote.
However, I digress, the main point being that housing policy and planning law (even less comprehensible) with regard to HMO properties is a mess deserving of a complete review and establishing a framework that encourages the private sector to continue providing rented accommodation because public money has run out.