14:10 PM, 9th April 2015, About 7 years ago 8
We have recently left our previous home 31/3/15 as our landlord decided to sell after 18 months of us being there. She had told us long term 7 years, but obviously circumstances change.
Anyhow after a perfect relationship throughout and us being responsible tenants it has all gone very sour. She is being very critical of everything. Mainly a log burning stove, having virgin/sky fitted, drilling to fit a tv on bedroom wall…
We painted the log burner, simply to improve the cosmetic look, she carried out an inspection we had a chat regarding it she told us what paint it would need etc, she is now in denial of this conversation and is accusing us of completely damaging her property and insisting the whole thing is stripped back, taken out and re-installed.
Insisting on electrical report on house saying we should not of drilled anywhere. We were told to live there and enjoy it. She is I feel attacking our integrity. Apparently we should of got sky/virgin to contact her for permission, we did ask her at the start of tenancy and were told no problem. She is asking to retain a proportion of our deposit, there is also talk of a spare fridge which was not named in contract, it broke and we got rid of it, she is accusing us of selling and not allowing her to inspect and insisting on purchasing a new one for value of one which broke, she claims to have a purchase receipt although told us her friend had given her.
We are now left feeling devastated and upset that we are being portrayed in such a negative way, she has basically accused us of lying, fraud. We will obviously contest this via DPS but feel we will struggle to provide “evidence” as all these things were conversations which she is now denying. She used viewings re sale of house to gather her photographic evidence that we had fitted the TV on wall etc.
We allowed access as agreed in contract for viewings not for an invasion of our home. My husband after removed returned all wall surfaces to a high standard as in how we found them, no damage was visible. We were not allowed to obtain independent advice re log burner, she is saying one person she has approached for advice has said will need whole new fire, their motive is obviously financial, we cannot prove we have not damaged it.
We have emails from her regarding all her points, we have not risen or entered into any discussion/disagreement with her as from the tone of her emails she is hell bent on making us pay. We have a contract which was drawn up by her solicitor which says no where that we not permitted to paint fire/drill walls/ fit sky tv. We have no separate itinerary list. Can you offer us any advice at all?
We are at our wits end, we now have to await her to disclose the amount she wants to retain to the DPS she will not tell us the amount, we have to contact DPS on Tuesday as she has told us the website wont allow her to process as we raised a dispute prematurely when she first started making accusations. She said once see advises DPS what proportion of deposit she intends to hold back then we either agree/disagree.
There is no room from her side for negotiation, any attempt by us would be fruitless this can be easily seen from the tone of her emails, condescending is a word I would use.
Please please can you guide us in any way. We are a lovely happy working family people who cared for even loved her property and paid our rent on time without fail for duration. No positive comments have been forthcoming from her just constant attack and criticism.
Look forward to hearing from you.
C & J
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