Issue with new boiler installation and missing paperwork!

by Readers Question

3 years ago

Issue with new boiler installation and missing paperwork!

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Issue with new boiler installation and missing paperwork!

I had a boiler installed on finance but paperwork seems to be missing and some of the radiators are not working.missing paperwork

The company that arranged the installation admitted there seems to be an error on their side and they do not have copy of documents, and the engineer they hired to carry out the installation they no longer use them.

The company arranged for another engineer to inspect the boiler and radiators.
The engineer recommend that a power flush should be carried out, as sludge is causing heating issues, and providing radiators work fine after an power flush have been carried out he would be able to issue CP12, this would replace gas safety certificate, complete new benchmark, also do the LA / gas safe notification.

This sounds reasonable, but only issue the company wants me to pay £399 for the power flush, as quote for new boiler only included an chemical flush and not power flush. I told them there is no evidence to suggest chemical flush was done, and the company is responsible for the situation we are in and that they should sort it out without me having pay for anything. Their response is when their engineer inspected the boiler he took sample of water from one of the radiators and this shows chemical flush was done. I repeated as there is no paperwork to prove it I am not convinced it was done.

Any suggestion / advice on how I should move forward would be appreciated.

Many thanks



Neil Patterson

3 years ago

Hi Sal,

The good news is you purchased using finance. This gives you more protection under the Consumer Credit Act than a cash purchaser.

If you are still having problems I would contact the finance company and discuss the issues with them.

Jay James

3 years ago

Hi Sal

This seems to be a consumer issue, whether or not you are the occupier. Certainly this is exactly the sort of matter the JVS show has dealt with previously for both small landlords and occupiers in the recent past.

Thats the JVS show on Three Counties Radio, the host, Jonathan Vernon-Smith can be quite brutal at times. There may be something similar in your area.

Which county is the property in?

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