10 months ago | 9 comments
A new landlord pet damage policy has been launched to provide financial protection for landlords against damage caused by tenants’ pets.
The provider, Total Landlord Insurance, says the move is in response to the upcoming Renters’ Rights Bill.
The bill will give tenants the right to keep pets in rental properties, with landlords only able to refuse if they have a valid reason.
The new product will provide £2,500 of cover per policy period for pet damage to buildings or contents (if insured), and will cover up to three pets per residential property.
The policy includes protection against long-term wear and tear, such as a cat or dog scratching a carpet, as well as one-off incidents.
It is landlord-controlled, which Total Landlord Insurance says removes the risks associated with tenant-purchased insurance. Cover applies to all domestic pets kept indoors, with pet details only required at the claims stage.
It will cost £134.40 per year per tenanted property.
The insurer says the policy is available immediately to new and existing Total Landlord Insurance customers as an optional paid-for extension to their policy, with plans to launch it as a standalone product in the near future.
Landlords who wish to use it will need to take a traditional security deposit from the tenant, protect it with a government-authorised tenancy deposit scheme, and have a professional inventory or condition report prepared as part of the tenancy agreement.
According to mydeposits, on average, settlements involving pet damage are 141% higher than those without (£1,520.24 compared to £629.92). In 35% of disputes involving pet damage, the cost of repairs exceeds the deposit protected, leaving landlords out of pocket.
Eddie Hooker, CEO at Total Landlord, says this is one of the key reasons for launching the new policy: “Our new pet damage protection policy is a direct response to landlord concerns in the evolving rental market. With deposits currently capped at five weeks’ rent and the government’s recent decision not to mandate tenant reimbursement for pet damage insurance, landlords are left exposed to additional risk.
“We understand the challenges that come with allowing pets in rental properties, and our policy offers landlords the financial security they need to confidently accommodate responsible pet ownership.”
Despite landlords not being allowed to require tenants to take out pet insurance, members of the House of Lords have voted to accept an amendment allowing landlords to take a separate pet damage deposit of up to three weeks’ rent, in addition to the usual deposit cap.
However, the amendment still needs approval from the House of Commons before it can become law, and one firm warns that its passage is uncertain and the details remain unclear.
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Member Since August 2016 - Comments: 1191
1:03 PM, 11th August 2025, About 9 months ago
Reply to the comment left by Ian Narbeth at 11/08/2025 – 12:40
Which insurance policies can a tenant take out then ? Please tell me the names of the insurance companies ?
Member Since September 2018 - Comments: 3568 - Articles: 5
4:58 PM, 11th August 2025, About 9 months ago
I have just read their cover details. Lots of caveats the main one being …
“Claims are conditional on landlords holding professional inventories/condition reports and claims being identified by agreement with the tenant, a dispute resolution decision by a government authorised tenancy deposit scheme or a court order.”
So the cost of a professional inventory has to be taken into account in this now too (another cost if you self manage).
Not sure how a ‘govt authorised deposit scheme provider’ gets involved because ultimately they only have input in regard to the actual deposit TOTAL amount claimed between T an LL.
They have no say or ability to adjudicate on the ‘validity of a claim’ or additional cover provided by the separate insurance policy which is held completely independently by the LL???
Can’t be right!
Another ‘solution’ to a ‘problem’ that simply creates more lays of complexity for the LL to jump through….
https://content.totallandlordinsurance.co.uk/story/ultimate-guide-to-pet-damage-protection-for-landlords/page/8/1
Member Since July 2013 - Comments: 2008 - Articles: 21
5:10 PM, 11th August 2025, About 9 months ago
Reply to the comment left by Dylan Morris at 11/08/2025 – 13:03
Search for pet liability insurance. E.g,https://www.gocompare.com/pet-insurance/dog-insurance/third-party-liability/
Member Since October 2020 - Comments: 1194
6:08 PM, 11th August 2025, About 9 months ago
I’d heard that the Govt changed their mind on this when insurers started telling them how much the premiums would be. At £134 a year I can see why. Unless yhe Govt put the clause back in, a landlord would not be able to require the tenant to pay the cost of this insurance, so I can’t see Total Landlord Insurance selling many policies.
Member Since March 2023 - Comments: 1509
7:33 AM, 12th August 2025, About 9 months ago
I can see this being a minefield.
At the moment this is not available to tenants just landlords. If the landlord puts up the rent, or includes the policy cost in the rent and doesn’t tell the tenant that part of it was for the pet insurance – then just like the car finance claims at the moment I can see the tenant having a claim against the landlord.
It would be relatively easy for the tenant to find out if the landlord had such a policy in place.
Member Since September 2018 - Comments: 3568 - Articles: 5
10:52 AM, 12th August 2025, About 9 months ago
Reply to the comment left by DPT at 11/08/2025 – 18:08
the LL just puts the rent up instead as they cant charge the tenant directly for the cost of the cover.
To be honest – look at the cover details. It’s not worth even buying when you see the caveats attached if you ever need to claim.
This insurance does not mitigate adequately for the risk of pet damage, it essentially expects it to happen (by calling it general/additional wear and tear). The biggest therefore risk is taking it our and being buggered when it comes to a claim.
If the tenant is there for 3 years, does the premium increase each year, stay the same or decrease regardless of a claim or not?
It also assumes you only make a claim at the end of the tenancy. If a dog chews the door, so the door can’t shut, scratches the back door to shreds so water impregnates etc, then what happens? If the LL does not replace then there is a possible issue of further damage to the property as a result?
Even if you made a successful claim…does that mean the next time you want to take the same policy out (possibly on a different property), does your premium increase because you made a claim?
Note the policy does NOT relate to anything in the garden. So a trashed garden/littered with poop is not covered.
Member Since October 2020 - Comments: 1194
12:13 PM, 16th August 2025, About 9 months ago
Reply to the comment left by Reluctant Landlord at 12/08/2025 – 10:52
Unfortunately, just putting the rent up won’t be easy under the Renters Rights Act. Tenants can readily ask the tribunal to reduce it if this puts the rent above market rent, meaning you’d never collect it.