Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Cider Drinker
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Sign Up7:40 AM, 11th February 2025, About 2 months ago
It’s most likely a combination of the two, lifestyle and problems with the building.
Old-style bitumen roofing felt often fails near the eaves (water gathers and the felt rots). Eaves protectors can be fitted, preferably before it fails, to ensure any water runs into the gutter).
When the felt fails, rainwater can get into the cavity wall, making any cavity wall insulation wet. Once it’s wet, it stays wet and act water penetrates the internal walls and the wet insulation acts as a cold bridge, transferring coldness from outside to the inner walls.
Condensation forms on cold surface.
Also, poorly installed loft insulation can block the eaves making the loft ‘sweat’. Condensation forms on the underside of the felt and runs down to the eaves. Again, it can get into the cavity. Eaves vents can ensure the loft insulation doesn’t block the eaves thereby ensuring the loft is properly ventilated.
Also, failed pointing can allow the cavity wall insulation to get wet, with the same results.
Of course, we tend to use showers these days. Often twice per day. Showers create much more moisture than a once a week bath created. PIVs, dehumidifiers and bathroom extractor fans (preferably controlled by a humidistat) can help to remove moisture from the air.
So, in summary, damp and mould is caused by many reasons. It’s more often likely to be a combination of lifestyle and building fabric.
New EPC rules will exacerbate the problem as cowboys insulation installers rush to take advantage of unsuspecting homeowners.
Ross Tulloch
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Sign Up10:00 AM, 11th February 2025, About 2 months ago
In my opinion a great deal can be done by the tenant. In one room I had a tenant, despite explaining the issues to her I had to thoroughly clean the room and paint it twice inside 12 month period. She left. The next tenant came in and I explained the issues to him and he was there two years without any mould whatsoever. Sadly, the building itself is prone to mould but an enormous amount can be done by the tenant.
Keith Wellburn
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Sign Up10:09 AM, 11th February 2025, About 2 months ago
‘The windows are relatively new’. That could be directly related. Draughts (or at least some air flow) are brilliant for helping to reduce condensation which is needed to cause mould formation.
I believe the regs changed not long back to make some form of air flow mandatory in new window installations. When I replaced windows, the trickle vents were usually optional extras at cost.
I owned similar Victorian terraceds as student HMOs, some with original sash windows and some that had been replaced with non trickle vent uPVC double glazing. There were never any significant mould issues in the properties with the sash windows. In one property that had DG with trickle vents that could be opened and shut, I removed the internal plate from the vents so they couldn’t be closed off.
Also if you have replaced single panes with double glazing, you have lost the obvious cold spot in the room where moisture could condense relatively harmlessly and be wiped in the morning or just left to evaporate over the day and reform on the pane overnight. Then the cold spots become parts of the walls and ceilings - especially corners and behind furniture pushed close to external walls.
That’s not to say there may be another cause/s of course - but from very long experience with many Victorian houses a change of windows can change the whole dynamic of the formation of condensation in those areas; loss of air flow and where the condensation forms.
Darren Peters
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Sign Up10:46 AM, 11th February 2025, About 2 months ago
Also with ex-local London properties we've had patches that attract mold.
As above I suspect a combination of lifestyle and problems with the building structure.
It seems to have become worse with the addition of double-glazing to originally single-glazed windows.
Anyhow, to solutions. It's not a perfect solution but the best we've found so far Glixtone Funghishield https://www.selcobw.com/catalogsearch/results/shop-by/?q=glixtone
But its white or magnolia only
To a lesser extent, mold resistant bathroom paint if you need more colour options
https://www.diy.com/search?term=dulux%20%20bathroom
Both have something in their formula to stop mold growing.
Get some anti-mold spray and teach your tenants to use it. In any case you need to clean the mold off areas before painting the new stuff
Andy
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Sign Up11:37 AM, 11th February 2025, About 2 months ago
I have London property; I can guess the build type you have. I haven't discovered a silver bullet to the mould issue yet, but a few practical steps we take: quality anti-mould paint to window recesses and whole of bathroom; trickle vents kept open; tumble dryer installed; programming central heating to come on each day; vents to external in bathroom and kitchen; eliminating any mould at end of a tenancy (ideally before if possible). And "educating" new tenants about ventilation. On a cold north wall with damp we fitted quality insulation board with membrane and replastered and this made a massive improvement to that property.
Despite all the above, some tenants will seal a property up, air dry clothes, leave bathroom door open etc. etc. and the black stuff soon appears anyway.
Keith Wellburn
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Sign Up12:31 PM, 11th February 2025, About 2 months ago
Reply to the comment left by Ross Tulloch at 11/02/2025 - 10:00
You illustrate what I found to be true, having Victorian properties let to students over many years with obvious frequent tenancy changes it was a proven fact that groups of four young adults could live in them without any significant condensation or mould issues. But every so often there would be a significant problem in houses which were perhaps at the margin of tipping into problems if lifestyle issues were in play (HMOs with high occupancy rates generally falling into that category).
Mostly, issues were resolved with advice to the tenant/s and some HG Mould spray and new paint. The problem is the odd stroppy parent who would get involved because their little darling couldn’t possibly be part of the problem will be given the final say the way things are heading with the idiotic - landlord as villain, tenant as victim political stance and the replacement of experienced council housing standards officers with those who (from personal experience) seem much less informed on practical matters.
What I find frightening, I have enough knowledge should I wish to do it, to select a perfectly decent home and turn it into black mould central after a couple of months - whilst avoiding leaving any evidence and knowing how to answer any lifestyle questions that would give the game away. It seems very much that if it is impossible to actually prove tenant lifestyle issues (which is very difficult as they are obviously 100% in control behind a locked front door) then the default will be 100% liability upon the landlord. Add in the presence of no win no fee outfits and this will become a serious risk for landlords to consider.
Colette McDermott
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Sign Up12:42 PM, 11th February 2025, About 2 months ago
I managed an ex local authority property for a friend who moved away but kept the flat. Mercifully , that flat was repossessed by the council for demolition , so Im no longer in charge of it. He had lived in the flat for a number of years before moving out and in the first five or six years of renting , we had no mould issues whatsoever.
Then almost overnight, we had some quite bad problems. Of course , we put it down to the tenants usage, and brought in the dehumidifiers and educated them. But even our 2 German tenants (who were exemplary in their care of the flat) told us they had a very difficult time keeping on top of it. In the three years they were there, things got worse and even they couldn't keep on top of it by the end.
With subsequent tenancies , it was an absolute nightmare.
I was baffled but then I noticed that the council were keeping the outside of the building beautifully painted and every few years would paint the outside of the building. I had the strong feeling that it was the paint they were using that created mould inside the flat. And that's because there had been no problems for so many years previously; nothing else made sense.
(A darker view is that due to the compulsory purchase , they decided to mould everybody out!)
Cider Drinker
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Sign Up15:41 PM, 11th February 2025, About 2 months ago
There was a time when Local Authority homes were well maintained by dedicated teams of in-house staff.
Nowadays, they tend to employ fly by night co tractors that care little about their work.
New windows may well have been incorrectly fitted. That uPVC trim covers a multitude of sins.