6 months ago | 14 comments
The government has released guidance on what landlords need to do when their tenants request a pet.
Under the Renters’ Rights Act, tenants have the right to reasonably request a pet, and landlords cannot unreasonably refuse permission.
The government have listed examples and refusals on when landlords can refuse pets and when they cannot refuse.
If a tenant requests permission to keep a pet, they must do so in writing and include a description of the pet in their request.
According to government guidance, landlords must consider each request on a case-by-case basis.
Once the tenant has submitted their request, the landlord has 28 days to respond in writing. If a landlord does not respond within 28 days, the tenant will then be able to apply to the court.
Landlords may ask the tenant for additional information about the pet if necessary, for example, details about the pet’s size. If the landlord requests further information, they must do so within the initial 28-day period, and the tenant must reply. Once the tenant responds, the landlord then has seven days to provide their final decision.
The government provides the following example: “Your tenant asks if they can have a dog. You will have 28 days to respond to them.
“You’d like more information about the size of the dog and whether it is house trained, so you ask the tenant within the 28 days.
“They reply and tell you it’s a small dog that is trained.
“You then have either the remainder of the original 28 days or an extra seven days to respond with your final decision, whichever is later.”
The government has also provided guidance on situations in which landlords may refuse a tenant’s request to keep a pet. These include:
The government has also set out circumstances in which landlords cannot refuse a request for a pet, such as:
A landlord refusing a pet request must respond to the tenant in writing and clearly explain the reasons for the refusal.
The tenant has the right to challenge the refusal if they believe it is unreasonable. They may submit a complaint to the landlord or apply to the court to begin legal proceedings against the landlord.
Landlords also need to be aware the government guidance says: “If the landlord agrees to your tenant having a pet, the landlord will not be able to change their mind later. The tenant having the pet you have agreed to will not be considered a breach of the tenancy agreement. If a tenant wants another pet, they will have to ask for the landlord’s consent again.”
The government has also confirmed landlords will be able to choose to keep money from the deposit to cover repair costs caused by pet damage.
However, landlords will not be able to claim for the same damage twice, such as from insurance and the deposit.
As previously reported, by Property118, an amendment to the Renters’ Rights Bill to allow landlords to take a separate pet damage deposit of up to three weeks’ rent on top of the usual deposit cap was rejected.
The government also removed the right for landlords to require pet damage insurance.
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Member Since March 2023 - Comments: 1506
4:07 PM, 22nd November 2025, About 5 months ago
My tenants asked if they could keep a dog (small ones luckily) AFTER they had actually bought the dog.
No has actually asked me about cats although 2 tenants also have cats.
No issues so far though
Member Since February 2018 - Comments: 627
8:34 PM, 22nd November 2025, About 5 months ago
Reply to the comment left by Terry Scaife at 22/11/2025 – 09:56
I believe that lease conditions do still apply, my understanding is that it would be a derogation of grant if that were overturned, another whole ‘can of worms’.
Member Since February 2024 - Comments: 2
9:22 AM, 23rd November 2025, About 5 months ago
Reply to the comment left by Robin Guy at 20/11/2025 – 10:24
Aren’t HMO’s exempt from the RRA?
Re the comment on freeholder/leaseholder, if the Head Lease states ‘pets with consent from Landlord’ how is the property landlord protected if the Freeholder prevaricates or simply doesn’t answer. Howling or barking dogs allowed could cause a breach of Head Lease further down the line.
Member Since April 2018 - Comments: 374
10:14 AM, 23rd November 2025, About 5 months ago
Reply to the comment left by GlanACC at 22/11/2025 – 16:07
Lucky you, I had tenants who kept a small dog which chewed the door frames , while they were out at work all day. Probably worse was the fish tank which must have been leaking and ruined laminate floors and of course DPS ruled that as the laminate had not been installed at the start of the tenancy I was not entitled to even take the full deposit.Other landlords have also experienced fish tanks rotting the floor and causing extensive damage.
Member Since June 2019 - Comments: 782
11:59 AM, 23rd November 2025, About 5 months ago
Is having an unapproved pet actually a ground for eviction though?
I can’t see it under any of the Section 8 causes, if this is the case this is all hot air as landlords are entirely powerless to act.
Member Since March 2024 - Comments: 281
12:47 PM, 23rd November 2025, About 5 months ago
Reply to the comment left by Paul Essex at 23/11/2025 – 11:59
That sounds about right.
Landlord would be facing a £7,000 fine at first offence rates for not dealing with or unreasonably refusing a pet request. Yet seemingly no sanction for tenants just ignoring the whole protocol – which is the very likely outcome as the government has basically told them they are entitled to have one.
Member Since February 2018 - Comments: 627
1:33 PM, 23rd November 2025, About 5 months ago
Reply to the comment left by Chrissie Ballantyne at 23/11/2025 – 09:22
Our head lease gives an absolute prohibition, we have previously won in Court to evict a parrot.
Member Since April 2018 - Comments: 374
1:39 PM, 23rd November 2025, About 5 months ago
Reply to the comment left by moneymanager at 23/11/2025 – 13:33
was it a Norwegian Blue parrot by any chance! Hopefully you were awarded costs.
Member Since April 2025 - Comments: 4
3:34 PM, 23rd November 2025, About 5 months ago
A family member recently moved into a housing association flat in Scotland (often still referred to as a council house). There were no carpets or floor coverings on any of the floors, the decor, although ‘acceptable’ was grubby in places, and no white goods were provided. In such a case, pet ownership is only likely to damage or soil the tenant’s own property. For private landlords, who like myself, present their properties in turnkey condition, with floor coverings, clean decor, and white goods supplied, the risks of damage, financial loss, and avoidable voids, is much higher. Those risks should have been taken into account with an appropriate increase in the deposit. Tenants and landlords may also interpret the guidance for keeping pets differently. A dog, of any size, kept in a town centre flat without garden space by a tenant who is out at work all day might seem perfectly OK to a tenant desperate to own a fluffy little puppy, but completely unacceptable to a landlord fearful of the obvious risks and a potential damages bill well in excess of any deposit paid. Perhaps, to reduce the risks, we should rent out our properties in the same condition and specification as social housing landlords. In future, tenants might have to accept that they cannot have it both ways.
Member Since April 2025 - Comments: 4
3:38 PM, 23rd November 2025, About 5 months ago
A family member recently moved into a housing association flat in Scotland (often still referred to as a council house. There were no carpets or floor coverings on any of the floors, the decor, although ‘acceptable’ was grubby in places, and no white goods were provided. In such a case, pet ownership is only likely to damage or soil their own property. For private landlords, who like myself, present their properties in a turnkey condition, with floor coverings, clean decor, and white goods, the risks of damage, financial loss, and avoidable voids, is much higher. Those risks should have been taken into account with an appropriate increase in the deposit. Tenants and landlords may interpret the guidance for keeping pets differently. A dog, of any size, kept in a town centre flat without garden space by a tenant who is out at work all day might seem perfectly OK to a tenant desperate to own a fluffy little puppy, but completely unacceptable to a landlord fearful of the obvious risks and a potential damages bill well in excess of any deposit paid. Perhaps, to reduce the risks, we should rent out our properties in the same condition and specification as social housing landlords. In future, tenants might have to accept that they cannot have it both ways.