Good feedback for Landlords from Tenants reported by NLA

Good feedback for Landlords from Tenants reported by NLA

12:43 PM, 21st January 2014, About 10 years ago 2

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The majority of tenants say their rent provides good value for money, according to the National Landlords Association’s NLA latest research findings*.

More than seven in 10 tenants (73 per cent) rated their rent as ‘good’ or ‘very good’ when asked their opinion on whether it represented value for money. One in five (20 per cent) perceived their rent as ‘poor’ value, while just three per cent rated it as ‘very poor’.

The findings also show that the majority of landlords haven’t increased rents in the last 12 months, with three quarters of tenants reporting they’re paying the same rent (72 per cent) or a lesser amount (3 per cent) compared with a year ago.

In total, 85 per cent of tenants said they were happy with the length of their most recent tenancy agreement and four in five (79 per cent) said that their tenancy was either renewed or continued on to a rolling Statutory Periodic Tenancy (SPT) at the end of the previous fixed term period.

When it comes to the end of the tenancy, fewer than two per cent of tenants said their landlord ended their last tenancy (1 per cent) or felt they were forced to move out because of increases to their rent (0.6 per cent). Three per cent of tenants said they decided to move on or end their last tenancy of their own accord.

Carolyn Uphill, Chairman of the NLA, said: “It’s pleasing to see that so many tenants perceive their rent as good value because landlords face a lot of unjustified criticism for the rising costs of living.

“The NLA has long argued that rent levels in the UK are a consequence of a market economy, with the determining factor at present being a chronic undersupply of affordable housing, compounded by lethargic efforts on the part of Government to foster more construction.

“On the whole the findings are encouraging for tenants: they demonstrate that rents on private lets over the past year have remained fairly stable and show that, in reality, very few feel pressured to move out or actually have their tenancy terminated by their landlord – a common misconception.

“However, most important of all the findings suggest that the majority of landlords are in the business of providing good quality, affordable homes and are making sustainable tenancies a mainstay of most tenants’ rental experience”.

*NLA Tenant Panel research, October 2013 – 550 online

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Neil Patterson

12:47 PM, 21st January 2014, About 10 years ago

Very positive compared to the normal rogue landlord reporting.

I do wonder though if 550 responses are statistically relevant taking into consideration the demographic of only online responses and how the poll was advertised/found?


14:22 PM, 21st January 2014, About 10 years ago

This is only a set of statistics, and if it were presented the other way around, 'more than one in ten dissatisfied with rent', then the view may be different.
I am a professional surveyor, and as such I have raised genuine issues with my own landlords. The last landlord responded by serving a s21 notice, and it is this of non-secure tenancy that is considered the most pertinent issue facing many private sector tenants. The approach that landlords have, is that they are only too happy to get rid of what they perceive as 'problem tenants'. The paradox is that the landlords themselves are damaging their own business by increasing void times, and creating a poor reputation of themselves. I refer most notably to 'accidental landlords', who cannot sell a property, and decide to rent. And yet often that property does not sell due to the condition, and then it is expected to be let to tenants.
The fact is that many landlords and letting agents do look down upon tenants, as an underclass, the tenant has few rights, and feels that if they complain, they will be served notice.
As for the sample chosen for this survey, this is the first I have heard of it, in spite of being a tenant, and a member of RICS, ABE and CIEH.
Can the NLA publish further details?

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