19:14 PM, 4th June 2015, About 7 years ago 4
A tenant has recently left a property that I own and we have agreed that they should receive the full return of their £1,000 deposit.
They paid the deposit to the agent who I used to find my tenant and they used to find their property. It seems that the agent has stopped trading although I’m currently trying to confirm this and we cannot yet find the deposit in any of the approved schemes.
I am trying to do everything I can to be a responsible landlord and I’m sure they feel the same about being responsible tenants. I’ve contacted all three DPS schemes to I have ask if a deposit is currently held against my property and they have all confirmed that none is. I’ve also asked if the agent has ever been on their books and all barring DPS have confirmed that this agent has never even been on their books. DPS have asked me to email them to ascertain if the agent were registered with them so we await that response but it doesn’t look hopeful.
Unfortunately the, now former, tenants are rather upset with me which disappoints me greatly as I’ve always tried to handle the letting responsibly and generally don’t like to upset others. I’d like to settle the matter as soon as possible and want to know where the responsibility now rests. I’ve already given them the commitment that if the matter is now my responsibility I will settle it personally but, like any reasonable person I’d like to follow the proper channels to ascertain the facts of the matter before paying out. I feel caught between a rock and a hard place…
Does anyone have any advice on how we resolve the issue and where the responsibility now rests?
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