Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Vito
9:45 AM, 20th April 2023, About A year ago
I use this kind of services from 6 years now.
You deal with all sort of issues with tenants. My last tenant even had a stolen motorcycle behind the shed at the back of the garden.
With those tenants your kitchen and toilets and your flooring will deteriorate a lot faster.
They even managed to set my house on fire and i was really, more than lucky.
Beaver
10:38 AM, 20th April 2023, About A year ago
I've let a property to a corporate business under a licence to occupy and that was fine. The contract looked a bit intimidating but I had no problems at all.
But I'm not clear who is responsible for what here. You are the landlord, the council is the tenant, the council sublets and takes responsibility for repairs, what is the "Supplier" responsible for?
Robert M
10:39 AM, 20th April 2023, About A year ago
This appears to be a Rent2Rent set up. (Councils may call this a "private sector leasing scheme").
From your description is sounds like you lease your property to the "tenant" company and grant them permission to sublet. Alternatively, you enter into a tenant management agreement, whereby the "tenant" company becomes your agent and lets the properties on your behalf. (In effect, simply a letting agent for you, albeit with a specific (sub)tenant group, e.g. homeless families).
The "tenant" company then sublets your property to the "Service Users", but if this is done directly then these would by legal default be on ASTs, not occupancy licences.
Alternatively, the "tenant" company may rent out the properties to the council who then place their homeless families into the accommodation, and pay the "tenant" company for that use.
As emergency homelessness placements, paid for directly by the council (not via the occupier claiming Housing Benefit) then the council retain a right to evict the families, (unless they are using the properties to discharge their longer term homelessness accommodation duties, which is what many councils are trying to achieve, in which case it's back to the "tenant" company issuing ASTs to the residents).
If you have a mortgage then this type of set up is unlikely to be allowed. You may need to transfer to a specialist commercial mortgage, at a much higher % interest rate.
If there is no mortgage, then you could enter into such an arrangement, BUT you would need to change your buildings insurance to cover this situation, and your insurance premiums are likely to increase significantly. Check this with your insurers prior to entering into any agreement.
If the "scheme" is genuinely for the council to use as emergency accommodation for their homeless families, then why isn't the council willing to lease the properties from you direct???? (This would be far easier and cheaper for them, and clearer legal responsibilities, than having a 3rd party "middleman" management company).
Judith Wordsworth
10:53 AM, 20th April 2023, About A year ago
I did this more than 20 years ago with South London Family Housing Association, 2 x 2 bed properties each on a 3 year term.
These properties were not inspected regularly by the HA; were used for transient families and asylum seekers.
One family did not even use the cooker but used some sort of stove in the middle of the lounge carpet to cook their food.
Both properties were trashed and I ended up having to gut both back to the brickwork - horrendous mould issues; replace chipboard flooring plus new carpets/vinyl, new kitchens and new bathrooms; and most of the double glazing had to be replaced.
The HA thought they could just slosh emulsion over the mould but their contractor forgot to paint behind the radiators!
Properties then out of rental for 6 months.
The contracts were, and likely still are, drafted to give me no recourse against the HA.
Never again.
LL Minion
11:39 AM, 20th April 2023, About A year ago
Reply to the comment left by Robert M at 20/04/2023 - 10:39
woah - a lot of info to get my head around. but I think I have worked out what it is now.
Yes the property is let to the "tenant" company and I grant them permission to sublet. The "tenant" company then sublets the property to the "Service Users" (the actual family who will be housed, determined by the council.)
I have confirmation form the council that the tenants that are placed there are done via licence with themselves. They have said that if a tenant breaches the licence conditions they would work with the provider (tenant company) to resolve the problem and they would take responsibility for any evictions ( being on' licence' court would not be required as they have less 'rights' and they have the homelessness duty as a direct result anyway so would have to rehouse/deal with it themselves)
The council have also said that if I do agree to use my property and I come to an agreement with one of the above providers this does not mean I have a direct relationship with council thereafter. All communications, payments etc will come via the provider to me.
The 'tenant' company have said that the council attend when the property is handed over to them to make sure it is up to standard and all is ok. The tenant company then regularly check all is ok at the property. The tenant company takes over the responsibility for all gas checks, EICR and EPC certs as needed when they expire, l though I must have these in place at the time I initially hand the property over to them.
The contract with the tenant company is for 6 years. The tenant company also carry out any works needed before the house is handed to them to make sure they pass the standard required. They have identified I need a fire door on the kitchen, some guttering needing replacing and more plug sockets in some of the rooms (apparently each room in a house must have at least 2 double sockets as a minimum??).
The tenant company furnish the property, do a full inventory at the start and at the end of the term and ensure that (aside from general wear and tear) the property is in similar condition as it was at the start.
Bit nervous about signing up as no experience before of this, but to be honest the idea of renting directly to a tenant is equally as terrifying bearing in mind the S21 plans ahead and what if they stop paying the rent. At least this way it is guaranteed.
The tenant company seems to know what its doing and is on the council list as a preferred supplier.
I already asked the question fromthe council about why they dont lease direct to private landlords for emergency accommodation. They said too much admin. Easier for them to get companies to tender to do this, then the council leave it to them to deal with. In other words the cost is irrelevant - they just dont want to do it themselves!
You seem to have a lot of experience in this area. any other advice please of what I need to be aware of?
Oh yes they fix the rental amount paid to me but increase at 1% each year for the 6 years. I have said already this is a bit of a joke but they have stated they deal with everything once handed over (except big issues like roof leaks etc) so maybe this is viable once everything else factored in?
LL Minion
11:49 AM, 20th April 2023, About A year ago
Reply to the comment left by Beaver at 20/04/2023 - 10:38
I let the property to the company, then in turn have a contract with the council to supply properties to them for housing families in temp accommodation.
The family has a licence agreement with the council directly and I guess the tenant pays the council the rent. The company gets paid by the council for the use of the property for 6 years, then I get paid by the company directly.
I have no dealings with the tenant at all nor the council directly. The tenant deals with the company directly in the first instance for any issues/problems and they sort this out directly unless it is a big issue like a roof leak etc then they contact me about it and I am then obligated to sort that out. Day to day issues the company deals with.
Apparently the contract between the company and the council states that the company has certain time limited obligations to fulfil in terms of getting things done and carried out and they face fines if they don't carry out stuff on time.
DAMIEN RAFFERTY
11:56 AM, 20th April 2023, About A year ago
I read the bit where the subletting company were responsible for things like EUCR, EPC and GSC.
Selective licence!
No no no the buck stops with you as the Landlord and owner ( you have your name on the deeds, mortgage and equity in the property
If you need a Selective licence or any other kind of licence and don't have one when the tenants move in " Justice for Tenants will be only too happy to help the poor tenants get a Rent Repayment Order and force you to repay 12 + months rent.
No gsc, EICR or EPC then you can't serve a s21 and evict your none paying tenants.
Barge pole comes to mind.
Read the contract very carefully with a solicitor who knows about housing law
LL Minion
13:14 PM, 20th April 2023, About A year ago
Reply to the comment left by DAMIEN RAFFERTY at 20/04/2023 - 11:56
I will check but there is no selective licencing in place here. From what I understand sel licencing is for private rentals. This may be exempt if it did come in? I would not be renting privately to a tenant. Councils want sel licencing to get rid of bad landlords who dont provide good houses.
The council themselves visit and have to sign off the use of my property as fit as up to standard before they give the go ahead for the company to take it onto their books before a tenant even moves in, so having a possible sel licence on top of this is pointless?
Anyone else provide houses to a company in a sel licence area that has experience of this?
Freda Blogs
14:44 PM, 20th April 2023, About A year ago
Mark/LL Minion
I note that you are new on this forum unless you have been visiting under another name?
There have been several threads along similar lines as yours. The offering may seem attractive with lots of promises made; however (and I'm generalising), the contracts are usually horrendous and not in favour of the property owner, and the company being let to often does not perform under the contract, the tenants don't look after the property and it turns out to be an unhappy and expensive experience. This is not a one-off but a recurrent theme here on 118.
Before making a decision whether or not to proceed, I urge you to wait a few more days to receive more feedback from the members here, and also to check the Members' Article Archive. One thread I can think of is regarding a SERCO contract (there are others I'm sure). The conclusion reached by the majority of the LLs in these arrangements is to avoid.
LL Minion
15:03 PM, 20th April 2023, About A year ago
Reply to the comment left by Freda Blogs at 20/04/2023 - 14:44
newbie. i have looked into the serco option but not for me, but this looked a better option. I will wait to see what else is posted. The issue is I dont want to let direct to a tenant. The only options will be those on benefits and I dont want to go there. Last one took over a year and half to evict.
Thanks