Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
My tenant had a leak in their property which they reported several times to the letting agent I use, using the email address provided on the tenancy agreement as the agreed point of contact.
However, the email address was for someone who left the company and the tenant wasn’t informed of this. Consequently there is a string of well over 40 emails reporting the leak with no action taken. The tenant is now reporting bills of £1600 per year.
Could the tenant sue over this? If so, would it be myself or the letting agent who would be responsible.
I am also concerned the letting agent will try and pin the blame on me, and fabricate emails saying they tried to contact me.
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