Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Paul McCarthy
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Sign Up9:57 AM, 26th June 2025, About 2 weeks ago
You are correct in noting that naming both the tenant and the housing association on the AST may present complications. The crucial issue here is whether the tenancy is deemed to be a joint tenancy, or if the housing association acted in a supporting capacity (e.g. as a managing agent or guarantor). If both were named as tenants, it may be interpreted as a joint tenancy, which could affect how possession proceedings are handled.
Regarding the Section 21 Notice:
Since you’ve already served a Section 21 notice which has expired, but the tenant remains in occupation, your next logical step would typically be to apply to the court for a possession order—provided the notice was validly served and all preconditions (such as deposit protection, provision of EPC, Gas Safety Certificate, How to Rent Guide etc.) were met.
However, there are key considerations:
Vulnerability and Disability:
Given the tenant’s significant special needs, any court would expect you to comply strictly with the Equality Act 2010. This means assessing whether eviction could constitute discrimination or whether reasonable adjustments are required.
Public Law Duties:
Since the tenant is being supported by a specialist housing association, the local authority may have public law obligations to rehouse. In practice, this often means the tenant may remain until alternative accommodation is offered—regardless of court proceedings.
New Legislation Imminent:
As you mention, the upcoming reforms under the Renters (Reform) Bill may restrict or abolish Section 21 altogether. Issuing a new AST now will bring the tenancy under new regulations, which may limit your ability to regain possession later under no-fault grounds.
Recommendations:
Do not issue a new AST.
Issuing a new tenancy agreement now could weaken your position by resetting the clock and subjecting the agreement to future legislative changes. The current tenancy is likely periodic now, which is more favourable if you wish to proceed with possession.
Do not “withdraw” the S21.
Instead, if the notice was valid and expired without action, you retain the right to apply to court. The notice does not expire in the legal sense—it becomes “stale” only after 6 months from service, so check the dates carefully.
Prepare for possession proceedings
If you do decide to proceed, seek legal advice on initiating a Section 21 possession claim, ensuring all required documents were served correctly and that you’ve complied with all relevant obligations.
Alternatively, consider “open dialogue”
Since your ultimate aim is to sell, and the tenant is willing to move when social housing is offered, you may consider liaising directly with the housing association or local authority to accelerate their rehousing process—possibly with an agreed move-out timeframe, avoiding litigation.
In short, you should not issue a new AST. Instead, either pursue possession based on the current Section 21 (if still valid) or engage constructively with the housing association/local authority to facilitate a planned move-out. You may also explore selling the property with the tenant in situ to a landlord-investor, if time is critical.
Judith Wordsworth
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Sign Up10:15 AM, 26th June 2025, About 2 weeks ago
Reply to the comment left by Paul McCarthy at 26/06/2025 - 09:57
"issuing a new AST now will bring the tenancy under new regulations, which may limit your ability to regain possession later under no-fault grounds." Why?
The Bill only becomes law once enacted therefore issuing a new 6 months AST now wont nor even once the Bill has received Royal Assent.
The Bill is unlikely to be enacted until autumn 2025 at the very earliest and more likely Jan/Feb 2026 (if even then) or summer 2026.
Annie Landlord
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Sign Up11:09 AM, 26th June 2025, About 2 weeks ago
Reply to the comment left by Paul McCarthy at 26/06/2025 - 09:57
Edit - AST issued 10 years ago, not 20! Thanks for your detailed reply. The housing association had sourced an almost identical property for the tenant, but the tenant has declined it and wants to wait for social housing - which is, of course, in very short supply. The tenant is on the list with the local council, but there is nothing available. I guess I could try contacting the council myself. I’m in the position of wanting to sell, but I’m prepared to wait a few months.
DPT
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Sign Up14:43 PM, 26th June 2025, About 2 weeks ago
The Council are not your friend and will not volunteer precious housing until they absolutely have to. Likewise, there is a limit to what the housing association can and will do.
Before you do anything else you are going to need proper legal opinion on the joint names issue from a specialist landlord snd tenant solicitor, (not a regular high street johny). You should be able to get some indication of whether it's possible from a free initial enquiry. If its legally complex, I wouldnt suggest you proceed on your own.
Annie Landlord
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Sign Up16:49 PM, 26th June 2025, About 2 weeks ago
Reply to the comment left by DPT at 26/06/2025 - 14:43
Councils have few properties to offer, but some council officers are decent. Trying to do their best. I’ve heard of Landlord Action, but are there other eviction specialists too?
Jonathan Willis
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Sign Up9:45 AM, 27th June 2025, About 2 weeks ago
I agree the council is no ones friend. They'll provide misleading or outright incorrect details to both tenant and landlord, either through incompetence or just to try and reduce the finanical burden on the council.
Whilst I don't want to tar them with the same brush, you should be aware of the games many of them play.
Almost no council informs the tenant of possession with costs, and that waiting out an s21 for council help means they'll owe £800-1500 on average to cover the landlords legal costs. As well as the fact, there is often no house available for several years, and many end up returning to the private rental sector before they reach the top of the waiting list.
If you follow though with the eviction, make note to the judge that suitable alternative accomodation was offered by their supporting agency, but they refused it, intend preferring to wait on the council. As such you don't have a choice but to follow though with s21 in order to sell your property.
Despite their needs I imagine it would be granted, although they might extend the usual 14 day notice to leave to 2 months to give time to source alternative accomodation. After that, it's baliffs and the council will have to provide something, which may not be suitable, but they cannot decline it (if they do, most councils then withdraw all support), they need to move in and ask for a review of unsuitable temporary accommodation.
Jonathan Willis
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Sign Up9:46 AM, 27th June 2025, About 2 weeks ago
Make sure your s21 is valid, run it though this tool - https://england.shelter.org.uk/professional_resources/legal/possession_and_eviction/section_21_validity_checker
DPT
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Sign Up11:42 AM, 27th June 2025, About 2 weeks ago
Reply to the comment left by Annie Landlord at 26/06/2025 - 16:49
Decent or not, they have a duty to follow Council policy so won't help you. Search online for firms of landlord and tenant solicitors and put in a call.
Annie Landlord
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Sign Up12:23 PM, 27th June 2025, About 2 weeks ago
Reply to the comment left by Jonathan Willis at 27/06/2025 - 09:45
Thanks Jonathan