Are Shelter Abusing Their Financial Muscle? AGAIN!!!

Are Shelter Abusing Their Financial Muscle? AGAIN!!!

21:00 PM, 17th March 2020, About A year ago 15

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Who do the bullies have in their sights this time?

Shelter are currently running a Social Media campaign which alleges that landlords can be fined up to £13,000 for discrimination if their Agents advertising includes phrases such as “No DSS”.

Property118 has challenged Shelter to produce evidence of legislation or Case Law to justify this claim, but so far they have not done so.

We do not believe that such a law exists! Several landlords have said on Social Media they have reported this particular Shelter campaign to the Advertising Standards Authority. Here it is …

One Agent, who was on the wrong end of Shelters wrath last year, told Property118 ….

“Shelter tried it on with me but the Small Claims Court threw out their case.

We had several applicants for one property. For obvious reasons and with our professional guidance the landlord picked the person who he felt most comfortable handing the keys of his flat over to.

One of the applicants who was rejected took offence at this. She claimed she was being discriminated against because she only works part time and claims benefits to make up an income which she can barely afford to live on.

Shelter agreed to support her claim on the grounds that more female tenants are likely to be benefits claimants than males, so this was discrimination.” 

According to the letting agent, Shelter appeared to be more intent on getting a public apology than obtaining financial compensation for the lady they were supposedly helping.

“I was put under so much pressure I did consider offering a settlement on several occasions, but I am very pleased I stood my ground” the Agent told Property118.

In many cases of this nature, small businesses will look to settle claims for fear of having to pay costs if the decision of the Judge unfairly against goes them. This is because small businesses rarely have the necessary financial reserves to fight spurious cases all the way to the Supreme Court, but Shelter do!

Property118 are very keen to hear from landlords and Agents who are coming under intense pressure and threats of litigation in similar circumstances, especially if the cases are being backed by Shelter.

Property118’s advice to Agents

The first three things you should do when faced with a spurious case of this nature are:-

  1. Direct the person making the claim against you to your Alternative Dispute Resolution provider. All Agents are required by law to register with an Ombudsman scheme, such as the PRS Property Redress Scheme or The Property Ombudsman
  2. Inform your professional indemnity insurers of the details of the claim
  3. Send me an email, addressed to outlining the case and attaching scanned copies of any correspondence you have received or sent.

If the claimants refuse to progress the matter through an Ombudsman scheme, such an approach is likely to be very much frowned upon by the Courts. This is because the very reason for the existence of Ombudsman services is to unclog the Court system. The Courts may very well refuse to hear the case until such time as the Ombudsman has made a ruling. This should keep the agents costs right down, and the Ombudsman may also be far better placed and experienced to assess the case than most small claims Court officials and Judges in the lower level Court system.

What we really need is for a case to go through the Ombudsman and then onto Court. That should enable us to help settle such matters once and for all, and hopefully give the bullies a bloody nose for a change!

When this happens, I will personally pledge £2,500 to help take a strong case all the way to the Court of Appeal and the Supreme Court if necessary. Who is with me on this?

If none of us do anything to help fight spurious attacks on the PRS, any one of us could be the next target for Shelter to line up in their sights. If you decide to accept a more financially viable tenant than a female benefits claimant when you next let your property, it could be you!

A BIT ABOUT ME (just in case you are new here)

I am the founder of Property118. I was also the lead claimant and the organiser of the largest ever crowd funded class action case to be brought in the UK via a Direct Public Access Barrister. We eventually won our case at the Court of Appeal, after suffering setbacks at both Ombudsman and High Court Level.  We recovered £27,500,000 and 100% of professional fees and costs, plus compensation!

The reason I am sharing this with you is to let you know that I am not afraid to take on David vs Goliath battles which are in the interest of my fellow participants in the UK Private Rented Sector.

If you want to look up details of the above mentioned case, just search “Mark Alexander vs West Bromwich Mortgage Company”


by Luke P

11:21 AM, 18th March 2020, About A year ago

Reply to the comment left by Judith Wordsworth at 18/03/2020 - 09:42
That's right, it's not illegal. Shelter are using financial muscle to scare LLs/agents into OOC settlements and using that to claim victory.

by NW Landlord

11:24 AM, 18th March 2020, About A year ago

How are they aloud to get away with it ?

by Dylan Morris

12:06 PM, 18th March 2020, About A year ago

Reply to the comment left by NW Landlord at 18/03/2020 - 11:24Because the Government don’t care about landlords. In fact Shelter’s scaremongering is seen as helpful in reducing local homelessness. Why would the authorities (or anybody else for that matter) want to do anything about it. It’s to be actively encouraged.

by JB

12:18 PM, 18th March 2020, About A year ago

I'm with you Mark

by Freda Blogs

9:00 AM, 21st March 2020, About A year ago

It’s a great initiative Mark, but the timing now is all wrong. I don’t think it will serve Landlords’ interests well to be attacking Shelter (widely but inaccurately perceived as the tenants’ friend), at a time when landlords, already seen in a negative light, should be trying to create a positive message about our role and importance to the economy, particularly whilst our tenants may be struggling and reaching out for compassion from us - irrespective that we too will be financially affected and some tenants will try and scam rent concessions.
If Property 118 could use its might to create a positive campaign to turn back the tide of negativity against landlords, I would definitely contribute.

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