Statement from Tim Frome on behalf of Property Redress Scheme
Dear Property118 members
The government have announced that landlord redress will be mandatory in the future and they will be authorising schemes to cover landlords. They are setting up a Redress Reform Working Group to look at the practicalities of implementation and we at the Property Redress Scheme will be members of this group. Once we have more information about the remit and process for authorisation for landlord redress we will make a decision on applying.
The Property Redress Scheme was set up in the summer of 2014 after obtaining authorisation from the government and National Trading Standards Estate Agency Team (NTSEAT) to allow property agents to comply with their legal requirement to join a consumer redress scheme. We now have just under 10,000 branches registered and dealt with over 1,000 complaints in 2018.
When we set up the scheme we also allowed property professionals including landlords to join voluntarily to offer the same redress service as property agents to their customers. I just need to clarify that for property professionals this is not the same as being legally required to join or complying with a legal requirement to join an authorised redress scheme.
We set up a discount code of Landlord50 back in early 2017 to test interest in landlords joining voluntarily. I understand that this code was sent to all property118 members so as a gesture of goodwill we have decided to reactivate it for one week and it will be live until 5pm on 1st February 2019.
The scheme is currently only designed for those based in the UK and our system does not accept non-UK addresses. This is something we will be looking at as part of any authorisation process for offering mandatory landlord redress.
I thank Mark for contacting us and asking me to clarify our current position with landlord redress. I will also be keeping him informed of any developments.
Kind regards
Tim Frome
Property Redress Scheme
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Member Since September 2015 - Comments: 1013
11:31 AM, 25th January 2019, About 7 years ago
A link would be helpful.
Member Since January 2011 - Comments: 12196 - Articles: 1396
11:34 AM, 25th January 2019, About 7 years ago
Reply to the comment left by Gromit at 25/01/2019 – 11:31
Thanks, link added to main article and for ease it’s here too
>>> https://www.theprs.co.uk/PropertyAgent/JoinNow
Member Since November 2017 - Comments: 18
11:37 AM, 25th January 2019, About 7 years ago
Thanks for working hard on getting clarification!
Member Since September 2018 - Comments: 13
11:37 AM, 25th January 2019, About 7 years ago
So I shall be writing to all my tenants charging them an extra £10 a month to pay for this and explaining why. I’m sure they will be delighted!
Member Since September 2016 - Comments: 105
11:42 AM, 25th January 2019, About 7 years ago
Member Since May 2018 - Comments: 1999
12:04 PM, 25th January 2019, About 7 years ago
Does this landlord redress scheme compensate landlords for damage done to their properties over and above what is covered by the deposit? I.e. is there any redress to the landlord if the tenant does something wrong?
Member Since April 2016 - Comments: 49
12:44 PM, 25th January 2019, About 7 years ago
I’m confused. I rent my properties through an agent who is a member. Is there a requirement for me to also register as an individual?
Member Since January 2011 - Comments: 12196 - Articles: 1396
5:56 PM, 25th January 2019, About 7 years ago
Reply to the comment left by CrocadileBoy at 25/01/2019 – 11:37
How many tenants do you have?
If you have more than one, surely that would be profiteering?
Even if you only have one tenant, with the discount code and the entry level deal that would still cost less than a fiver a month!
Member Since January 2011 - Comments: 12196 - Articles: 1396
5:57 PM, 25th January 2019, About 7 years ago
Reply to the comment left by Sue Twyford at 25/01/2019 – 12:44
Hi Sue
If a tenant reports a problem to an agent but the landlord refuses to put it right, what then?
Member Since August 2015 - Comments: 342
7:12 PM, 25th January 2019, About 7 years ago
Reply to the comment left by Mark Alexander at 25/01/2019 – 17:57
Mark, why are you not standing firm against this instead of encouraging landlords to register. It may be Ok for larger landlords like you but I am a small landlord. I have owned my houses for forty years and for over thirty years I have self managed and had not even a whisper of complaints, in fact nothing but complements. I know you think this is part of the professionalism of landlords you wish to promote but quite frankly I feel professional enough without the support of these organisations. I think the world has gone bonkers. If the Councils under the terms of my HMO license did their job properly there would be no need for this anyway.