ARLA welcome strengthening consumer redress

ARLA welcome strengthening consumer redress

14:34 PM, 24th January 2019, About 3 years ago

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Mark Hayward, Chief Executive, NAEA Propertymark and David Cox, Chief Executive, ARLA Propertymark, comments on the Government’s response to Strengthening Consumer Redress in the Housing Market consultation: “In Propertymark’s response to the consultation last year, we called for greater clarity in the system and streamlining through the creation of a single portal along with a unifying code of practice for all housing providers.

“We are very pleased that the Government has listened and accepted our recommendation to establish a single ‘front door’. We agree with the Government in its response that it will “provide simple access for consumers to redress, via a single user interface regardless of tenure, while retaining the specialist expertise of the different schemes”.

“Propertymark welcomes this approach and is pleased to see the Government taking a holistic approach to redress right across the property industry; creating the beginnings of a more integrated housing strategy rather than the piecemeal, sectoral and issue-specific approach that we have all had to deal with for too long.”



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