Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Markella Mikkelsen
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Sign Up9:27 AM, 13th November 2024, About 3 weeks ago
HI Godfrey,
Sorry to hear of your illness.
When you say "2 months' notice", how was it done? Sorry to be harsh on you, but unless it was done on a Section 21 it's not worth the paper it's written on.
The NRLA have templates of Section 21. If you are unsure how to fill it out, ask someone at Landlord Action to help you (Paul Shamplina). Better to pay a little upfront and get the job done properly.
Ignore the threats. This is all about your own health and wellbeing.
It's free to threaten someone. Few tenants will bother to do anything about it.
Judith Wordsworth
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Sign Up9:34 AM, 13th November 2024, About 3 weeks ago
a s21 is purely a Notice that you will be seeking possession on the expiry date not that any tenant has to give you possession on that date. Though many tenants do not understand this and do vacate.
You will need to apply for a Possession Order if they do not vacate. And, depending on the tenant and the advice of the Local Authority, possibly then a Bailiffs Order.
Sadly some Courts are saying to use the rent from the rental property for a landlord to rent somewhere else for themselves.
What does your tenancy agreement state about service of documents and termination?
Do not serve any notices/documentation via WhatsApp, it's not, I don't think recognised by the Courts as a service method.
Join Pims.co.uk to download all the forms you will need and for excellent advice as to procedure and if any problems.
ALL your pre-tenancy, start of tenancy and tenancy documents are in order? Deposit protected? etc
Cider Drinker
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Sign Up9:39 AM, 13th November 2024, About 3 weeks ago
Reply to the comment left by Markella Mikkelsen at 13/11/2024 - 09:27
Section 8 has a ground for when an owner needs their property back to live in. Section 21 could be abolished before the matter is dealt with by a woefully inadequate judicial system.
The truth is that the tenancy doesn’t ‘expire’ in November. Only the fixed term ends.
The reality is that the tenants may not be able to find somewhere else that is suitable for them. Godfrey may need to proceed to the next stage of the possession process and seek a Court Order for possession, and then on to appointing a Bailiff if the tenants still don’t leave.
Gidfrey’s medical condition may gain some sympathy in Court but I wouldn’t rely on it.
I wholeheartedly recommend that an eviction specialist is appointed to deal with this case. It’ll be money well spent.
I hope that the treatment goes well. In the meantime, stay where you are and check your right to remain in your current home.
Graham Bowcock
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Sign Up10:04 AM, 13th November 2024, About 3 weeks ago
Hi Godfrey
Sorry to hear of your issues.
If you're asking about s21 it doesn't sound like you have served a proper notice so you need to get this done formally first of all. Serve it as per the tenancy agreement or standard notice protocols; oyu coudl use WhatsApp as a back up, but you ought to serve at the tenant's address as per the tenancy agreement.
Have you got all the relevant pre-start compliance documents? If not then you cannot use s21.
You really do need an eviction specialist to guide you through this.
Suzana Urlich
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Sign Up10:24 AM, 13th November 2024, About 3 weeks ago
These are horendeous situations amd I am sorry for us landlords who have to experience these real life events. I am hoping that these examples are sent to Shelter or to Ministers to answer - asking for advice? What would they say... Assuming you have a morgage to pay - like we all do - rent money would first have to cover that before being able to use it for renting elsewhere... its all so unfair !!
Dylan Morris
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Sign Up10:44 AM, 13th November 2024, About 3 weeks ago
It could be a very long protracted process to get these tenants out as they’re clearly up for a fight. You’re going to have to go to Court I reckon to sort this out which could take between 12 and 18 months. Definitely instruct an eviction specialist such as Landlord Action or Landlord Group. You’ll find a lot of the stress is taken away from you. They deal with these issues day in and day out so know exactly what to do. They’ll first check all your paperwork is in order. I’ve only had to evict a tenant once and I was so grateful that Landlord Group held my hand and dealt with it all for me. It’s still stressful but at least you’re not handling this on your own.
PH
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Sign Up12:04 PM, 13th November 2024, About 3 weeks ago
This proves that no matter how well you think your relationship is with your tenants as soon as they don't like something they throw their dummy out. This one sounds like it could get ugly so I'd use Landlord Action to add some weight and make it look like you're not going to mess around. Refusing their rent increase offer will be sending a message in itself. Good luck with everything.
Helen
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Sign Up12:22 PM, 13th November 2024, About 3 weeks ago
I've used Legal for Landlords many times for evictions and found them to be very good and reasonably priced.
Ryan Stevens
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Sign Up16:08 PM, 13th November 2024, About 3 weeks ago
Reply to the comment left by Helen at 13/11/2024 - 12:22
Sounds as though you need better referencing for onboarding tenants:-)
I have just had an agent reference coming back giving the all clear. Both tenants are employed by the same family company and that company's main asset is a loan to the dad, so if the dad doesn't repay the company may be in trouble and unable to pay their salaries! So much for agent credit checks, I had to check myself to find out this risk.
Godfrey Jones
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Sign Up18:46 PM, 13th November 2024, About 3 weeks ago
Thank you all for your kind wishes and advice. To answer some questions: I didn't issue a Sec 21 back in September because I've never done it before, I had always got along well with the Tenants so as the TA was expiring in Nov I thought telling them verbally over the phone and then via WhatsApp would be sufficient.
I didn't take a deposit.
The Annual Gas inspection was due a couple of weeks ago but as the Tenants informed me they wouldn't be returning from 'holidays' until Nov, I have simply asked them to let me know when they return and I'll sort the inspection out. Up until a few days ago I thought they'd be leaving 27th Nov anyway so with me moving back into the property within a few days I probably wouldn't have bothered with a Gas Inspection just for myself. How many private home owners do?
So should I serve a Sec 21, get one of the eviction specialists to do it? And do I need to pay for a Gas Inspection even though they've ignored our Agreement to move out?
The Tenancy Agreement does actually say that: Any outstanding rent due is charged at 4% above the Bank of England base rate and ANY expenses incurred in the Eviction process including the serving of Notices is fully recoverable from the Tenants.
I can see myself either begging to stay on people's sofas or eventually having to rent somewhere for myself while these Tenants carry on living in my house. I can only wonder whether I'll be able to get that money back?
Update, the Tenants complained 12 months ago about damp. It turned out they had not been opening windows after making steam in kitchen or after showers and were always drying clothes indoors. It wasnt damp it was condensation. I showed them how to clean the area with bleach solution and they offered to paint over. They also promised to open windows and stop drying clothes indoors etc. I checked the TA and it is very clear that Condensation is the responsibility of the Tenants.
I've just been contacted by the LA because apparently the Tenants have reported me - presumably from India! And even though I have explained everything the LA are taking the side of the Tenants. They have also reported me to the HMRC claiming I haven't been paying tax!
My Cancer makes me feel ill and fatigued every day and is enough to worry about. I really don't need this additional stress.