Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
13:10 PM, 19th October 2013, About 10 years ago
"Amateur" landlords exist and the first I know of them is when they post a horror story on "moneysavingexpert" where an excellent group of professional landlords help them out. Their horror stories either stem from not realising that renting is a business or when a "professional" tenant has taken them to the cleaners.
Sometimes these landlords do not think that they are landlords as they say "I am renting to a friend or my brother and they are just paying enough to cover the mortgage, so I do need to be "legit"?
I would also send them to MissMoneyPenney on the "moneysavingexpert" forum as she takes no prisoners when it comes to "amateur" landlords.
The term "amateur" should continue to be used, so we we who have learned through (bitter) experience and continue to learn to be professional landlords help them out. After a while we can all be proud when they become landlords
Mark Alexander - Founder of Property118
14:04 PM, 19th October 2013, About 10 years ago
Reply to the comment left by "Dunsaw " at "19/10/2013 - 13:10":
I see where you are coming from and in that context I agree with you.
My article was inspired by West Brom borrowers who were arguing that they are amateur landlords in the hope of being treated as consumers by regulators in order to benefit from consumer protection. I'm not keen on that because it could divide the group and cause more problems but that's not really my pont here.
I also come across several mortgage brokers, lenders and newspapers referring to people who only own a few properties as amateur landlords. Maybe some of them don't have a clue about what they are doing but to group all landlords with the title "amateur" just because they only rent out a few properties is wrong in my opinion. It's a bad title in the way it is being used by much of the industry.
14:10 PM, 19th October 2013, About 10 years ago
Reply to the comment left by "Mark Alexander" at "19/10/2013 - 14:04":
In your context I would give the "amateur" claim short shrift!
If you have a buy to let mortgage you are deemed to be a professional landlord. If you claim to be anything else you should be done for fraud!
9:35 AM, 20th October 2013, About 10 years ago
I must confess that the comment about being an "amateur" landlord and only "dabbling" at being a landlord really incensed me.
Are tenants allowed to be "amateur" tenants and only "dabbling" at being your tenant?
Landlords have to adhere to over 70 government statutes and regulations. These make no distinction as to whether a landlord regards themself as "professional" or "amateur".
Why should a landlord be allowed to enjoy all the benefits of property investing, but avoid the associated responsibilities, and being professional?
When interest rates are low, does the "amateur" landlord pass that on to the tenant in the form of a reduced rent?
OF COURSE NOT!
The relationship between a landlord and a tenant is based on professional practices and obligations that need to be adhered to on both sides.
If you are not prepared to view your activity as a landlord as professional, then I say ... Don't be a landlord!
I wrote "Questions to ask yourself before becoming a landlord" to stop people thinking that a tenant is just a rent payment:
Amateur landlords trying to wriggle out of responsibilities on the basis that they are just "dabbling" gives the PRS a bad name and fuels anti-landlord sentiment.
Interest rates ARE going to go up, and the BOE will not make a distinction between an amateur or professional landlord.
People need to accept the downsides just as much as they want the benefits, and the only way to do that is to treat it like a business and act in a professional manner at all times!
Rant over!! 🙂
10:32 AM, 20th October 2013, About 10 years ago
I'm not even going to bother to reply to some of this bitter vitreole clearly aimed at me and the comments I made on the WBBS site having already justified (as if I need to) why I object to someone else classifying me as something to suit their own purpose
Mark Alexander - Founder of Property118
10:52 AM, 20th October 2013, About 10 years ago
Reply to the comment left by "Denise Doms" at "20/10/2013 - 10:32":
That wasn't the point Denise and it wasn't a personal attack I can assure you, certainly not on my part anyway.
You are just one of thousands of people who refer to landlords with just a few properties as amateurs and there are plenty other than you using this phraseology on the West Brom discussion thread I can assure you.
You may well be a "consumer" for the purposes of case law and the unfair consumer contracts regulations 1999 should at least give you some protection. You certainly would if you have an argument over hidden renewal fees in a contract with a letting agent. However, as you own three or more properties the West Brom don't believe you have this consumer protection. We could fight that but the cost of doing so would be far greater than the cost of suing West Brom for compensation based on contract law so what's the point? The other consideration is that if such a case were to be tried in Court the results would only affect a proportion of the borrowers affected by West Brom. For example, if the Courts ruled that anybody with more than 2 properties wasn't protected by Consumer legislation then you would be back to square one.
I suspect West Brom are expecting us to fall into that particular trap and the NLA have already done so. If the NLA continue on that basis they are bound to have a LOT of disgruntled members who may well miss the boat in terms being a named individual in the contracts dispute with West Brom whilst they wait for the results of the NLA's proposed complaints.
I have updated the Class Action Updates article to reflect the potential dangers of people not getting involved in the Class Action group and I have also contacted the NLA to share my concerns with them, please see my link below.
11:32 AM, 20th October 2013, About 10 years ago
Is 'landlord' offically a job title? Is owning mutliple properties under the umbrella of a company seen as 'doing business'. Does the generall person in the street see any difference to a person who owns one property, ten properties, or one hundred properties other than one is richer than the other?
The problem with the PRS is that its participants are seen as not adding value in terms of it being a proper job, providing to its customers as a real business, or even seen to have any professional skill other than wealth.
This is clearly wrong, and also clearly frustrating to all of us who make a living out of being a landlord, offer a service to our customers as good, if not better, than other service providers, and manage complex multiple portfolios.
We have no barriers of entry into our market, with have no universally accepted standard to be allowed to participate as a service provider, we have no professional body, we have no means of excluding participants we do not wish to represent our industry.
Mark Alexander - Founder of Property118
11:54 AM, 20th October 2013, About 10 years ago
Reply to the comment left by "Andrew Taylor" at "20/10/2013 - 11:32":
Quite right Andrew but the framework does exist and I understand that Boris Johnson intends to plug into this, i.e. education based landlord accreditation courses which are passportable to other areas of the UK. Wales are already piloting this. If a landlord isn't accredited it will assume they have no understanding of the rules and regulations referred to by Vanessa. I am warming to this idea on the basis that all landlords need to become accredited prior to letting a property, the alternative being to employ the services of an accredited agent. To retain the accreditation status landlords need to complete CPD. I understand the NLA are broadly in support of this too. Do we have the makings of a professional status, the Royal Institute of Accredited Landlords perhaps? Only time will tell but if it happens we may also be better placed to lobby for better tax treatment too, e.g. roll-over of capital gains and income being treated as earned as opposed to investment. Now that would be a nice carrot to add to the stick 🙂
13:27 PM, 20th October 2013, About 10 years ago
I was a tenant myself a few years ago, having moved for work and let my own house. My landlord was letting her intended retirement home, a lovely converted coach house opposite the manor house, at an estimated rental yield of 2.5%. A bargain for me, but a nightmare to deal with. Repairs were not done and I even got charged for the boiler service (she paid the part of the bill relating to the GSC). Was not open to discussion of her responsibilities to I did minor maintenance as well because it was a nice place to live so I didn't much mind, but she fitted every professional landlord's definition of an amateur.
13:33 PM, 20th October 2013, About 10 years ago
Reply to the comment left by "Mark Alexander" at "20/10/2013 - 11:54":
> income being treated as earned as opposed to investment.
and thus liable to self-employed rates of NI contributions as well as the current income tax.
Bullet: meet foot.