Universal Credit – First Experiences?Make Text Bigger
After being concerned about Universal Credit “UC”, I have just spent nine weeks going back and forth with housing benefit and the UC helpline
What a nightmare!
When you phone the UC the message at beginning is blunt – “if you are not the tenant or their appointed representative we cannot speak to you.”
Obviously I filled the forms in with tenant and made sure my name was on there so that UC can speak to me about the claim as a result of my tenant having given them the authority to do so.
It took three calls to get someone who would speak to me about claim “because I am the landlord” and the tenant wasn’t with me.
My tenant was very vulnerable so all this was put on the form, however it took nine weeks from going from Housing Benefit office to UC to actually finally get paid. Even after getting through to the right people it took the decision makers two weeks to say they would pay me direct and then, only because in the last week I told them I would evict if they didn’t give me an answer.
I am an experienced landlord with 50+ housing benefit tenants. Most of them are on direct payment and if Universal Credit is so badly run now, god knows what it will be like when it’s fully rolled out?
Landlords will evict UC tenants, most adverts already say no LHA/DSS ……. soon it will be no UC.
Lord Freud need to wake up!
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