0:02 AM, 27th September 2023, About 2 months ago 6
Private renters in London who have been charged illegal fees by landlords and letting agents are being urged to report them online so London Trading Standards (LTS) can help get their money back.
A new project launched by (LTS) and the Mayor of London’s Private Rented Sector (PRS) team aims to help London’s 2.7 million private renters know and use their rights under the Tenant Fees Act, which came into force in 2019.
The Act bans landlords and agents from charging tenants any fees other than rent, deposit, holding deposit and default fees.
The deposit cannot be more than five weeks’ rent, and the holding deposit cannot be more than one week’s rent.
Any other fees, such as administration fees, credit check fees or fees to view a property, are illegal.
Renters who have been charged illegal fees can use the ‘Report a Rogue Landlord or Agent’ tool on the mayor of London’s website to inform their local Trading Standards team, who can take enforcement action against the offenders and order them to repay the fees.
Nishi Patel, chair of LTS, said: “The cost-of-living crisis, coupled with the dramatic increase in new rents across London, is fuelling a threat to the welfare of so many people who are seeing their incomes squeezed.
“But the launch of our project with the London mayor’s team should provide private renters with support in their time of need.”
Tom Copley, the deputy mayor for housing and residential development, said: “This collaborative effort, uniting London Trading Services and the mayor’s ‘Report a Rogue’ tool, will enable London’s 2.7 million renters to report rogue landlords and letting agents more easily and potentially have any illegally-obtained tenancy fees repaid.
“When the mayor launched his flagship Rogue Landlord Checker and Report a Rogue tool in 2017, he made it clear that unscrupulous landlords and agents would have nowhere to hide.
“Since then, this tool has been used over 6,000 times, helping thousands of Londoners to feel safe renting in our city.”
He added: “This new initiative builds on the mayor’s promise to protect the capital’s renters and create a better, fairer and safer London for everyone.”
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