16:16 PM, 31st March 2015, About 6 years ago 8
My previous tenants had a mouse problem and I paid for an exterminator to come in and try and eradicate them. They had not seen a mouse in the property since January.
My new tenants moved in on 16th March on a 12 month AST but were very unhappy to see mouse bait boxes in the flat. I left these there just as a precaution in case the mice come back. They now want to leave and say that I didn’t advertise the property correctly. As there were no mice present, I didn’t think I had to mention them. They have paid 1 month in advance and 6 weeks deposit (in the DPS). They seem to think they don’t have to pay any more rent and are threatening to ‘take things further’. They have apparently found another property to move into, but it’s not ready yet.
Unfortunately when they moved in, the fridge and shower also stopped working! We replaced the fridge and the shower, but there is still a problem with the shower. They begged us to let them take the flat 2 weeks earlier than we wanted to. We wanted to decorate the flat and would have spotted the fridge and shower issues before they moved in. We told them we would decorate this week but now they won’t let us in the property.
I would rather they leave as they look like they will be nothing but trouble. I initially said I wanted them to pay for the tenant referencing cost and cleaning cost which they have refused. I’ll let them off that just to get them out. I’ve downloaded your surrender document and will complete it when I have a move out date from them.
I suppose my main query is did I have to mention a mouse problem in the flat that had already been dealt with before they moved in?
One thing coming out of this is that I’ll be getting rent insurance from now on.
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