Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Christine Turner
10:47 AM, 21st March 2015, About 9 years ago
Reply to the comment left by "Mark Alexander" at "21/03/2015 - 09:41":
I am seriously thinking of taking her to court, I don't expect to get my money, and I think she will just ignore it all. Hopefully she will get a CCJ against her name and will find it harder to do this to anyone else. I have warned her new landlord. The only thing stopping me is will I be opening a can of worms re. changing locks etc. I would gladly pay the court fee just for her to have a CCJ in her name. My letting agent did everything by the book I'm sure, they waited until all the checks came through before she was signed up. I have a good relationship with him and he is helping me sort it out even though I took over management of the property myself.
Mark Alexander - Founder of Property118
11:04 AM, 21st March 2015, About 9 years ago
Reply to the comment left by "Christine Turner" at "21/03/2015 - 10:47":
Hi Christine
The dilemma you have in taking her to Court will no doubt have been the same for her former landlords, which is why she managed to pass referencing and rent your property. It's a vicious cycle where each freshly abused landlord ends up with exactly the dilemma you are now facing.
If you can get the Tenancy Surrender Agreement signed then you can break this viscous cycle and take comfort from knowing that you could be saving another landlord some grief, and of course enjoying the sweet taste of revenge yourself, and you never know, in years to come this tenant may come into some money, you have six years to recover your debt 😉
.
Christine Turner
11:10 AM, 21st March 2015, About 9 years ago
Reply to the comment left by "Mark Alexander" at "21/03/2015 - 11:04":
One part of the Surrender Document that I printed stated that I confirmed that she didn't owe any rent or for any damages though, so surely I can't then take her to court. Is there an alternative Tenancy Surrender Document that I haven't seen?
Mark Alexander - Founder of Property118
11:17 AM, 21st March 2015, About 9 years ago
Reply to the comment left by "Christine Turner" at "21/03/2015 - 11:10":
No, but you can amend it by deleting the parts you have not agreed to 🙂
Just cut and paste the text onto a Word document and then edit as necessary.
.
Graham Durkin
12:22 PM, 21st March 2015, About 9 years ago
Reply to the comment left by "Christine Turner" at "21/03/2015 - 11:10":
christine, At this point i would be concentrating solely on getting that document signed and my property relet, when the dust has settled collate all the info you have on her with photos of the subsequent damage and quotes from the tradesmen undertaking repairs to your property etc.then later on should you feel the urge to go after her then so be it.Isee that they have put the County court fees up considerably and also now looking to increase again. i,m sure they are trying to deter landlords from taking people to court .finally if she has a job locally you could then go for an attachment of earning .Its amazing what comes to light after the event , politely tell her new landlord what you know,at least he will be in the position of being forewarned what might be coming to him sooner rather than later.good luck
Puzzler
12:49 PM, 21st March 2015, About 9 years ago
I am also intrigued as to how she passed referencing. Did you not inform your agent of the state of the house and the way she left?
I ask because, although usually my agent deals with this, I had one tenant who gave my name as a referee. So I was phoned by the referencing company and the twp questions they ask are," was the rent paid on time?" and "what condition was the property left in?"
Did you not feed this back to your agent? Or were not contacted yourself?
Of course, she could have given a false referee (e.g. a friend who said they were you). Maybe you could check with the agent who dealt with the new tenancy who they got their references from, in case of fraud. They may not tell you but you can tell them it wasn't you.
Christine Turner
13:27 PM, 21st March 2015, About 9 years ago
Thank you for all your comments, you are such nice helpful people. She moved into that property before she told me she was leaving. I was not contacted for a reference. I don't know who set it up. I have spoken to the new landlord, the landlord who thought he had moved a lovely family into his house after having evicted another nightmare tenant.
Christine Turner
13:32 PM, 21st March 2015, About 9 years ago
Reply to the comment left by "Mark Alexander" at "21/03/2015 - 11:17":
O ok, thanks. I will look at that again. Sorry to be so naïve about these things. In 10 years of being a landlord, she is the first of my tenants to leave. I have bought properties with the same estate agent/letting agent, they have put tenants in and they haven't left. Really lucky. I do look after my tenants though, I rarely increase their rent and sort out problems quickly. I also haven't bought properties that I would not be happy to live in myself.
Christine Turner
14:58 PM, 23rd March 2015, About 9 years ago
Just to update you, I managed to get the Tenancy Surrender Document signed this morning. I spoke to her grandparents, and they have persuaded her to sign the form. Nice family, disgusted at her behaviour. Drains unblocked, electrics sorted (turns out she wasn't replacing the light bulbs, how lazy is that) painters and cleaners in as we speak, who will also remove her stuff to landfill (£700) laminate being fitted next week (another £700). So not as bad as I first thought. Thank you for all your advice.
Graham Durkin
17:04 PM, 23rd March 2015, About 9 years ago
Reply to the comment left by "Christine Turner" at "23/03/2015 - 14:58":
Christine, really pleased for you that the surrender document has been signed ,now you are in full control of the situation and can decide what course of action to take,I,m sure her deposit has been forfeited to go towards the repairs. I bet her new landlord is seeing her in a different light and hoping he is not the next to one to suffer .