Suggestions for a new block building managing agent?
12:01 AM, 9th October 2026, 3 days ago
14
Categories:
Hello everyone, Two months after asking our managing agent for CCTV footage following a theft, we are still waiting. For us, it sums up a service that has become increasingly frustrating.
I own a flat that I let in a block of six in central London. Each owner is both a leaseholder and an equal shareholder in the freehold, and we have a residents’ management company.
We want to replace our managing agent because of poor communication, unreliable service and what we feel is a lack of accountability over service charges and reserve funds.
Recently, e-bikes secured to a car in an allocated parking bay were stolen. We asked the agent for CCTV footage from the time of the theft.
After several reminders, we were told that a third party oversees the cameras and the agent was waiting to hear whether footage was available. Two months later, we have had no further update.
There have also been repeated instances of fly-tipping in the rubbish collection area, which we understand is covered by CCTV paid for through our service charges. We have been billed extra to remove the dumped items, but have received no explanation of whether footage has been reviewed to identify those responsible.
We are preparing to give the agent three months’ notice and want to find a replacement before that period expires.
Can readers recommend a managing agent with experience of smaller blocks who responds promptly, accounts clearly for expenditure and takes a proactive approach to maintenance and management?
Ideally, the replacement would also act as secretary to the freehold company and arrange fire risk assessments, buildings insurance and other relevant building compliance work.
Recommendations based on first-hand experience would be particularly welcome.
Also, what should we ask prospective agents before appointing one?
Thank you.
Tags:
Block management, leaseholders, managing agents, residents management company, service charges, share of freehold
14 comments on this article
Learn from your peers’ experience
A different perspective could help you spot an issue, avoid a mistake or find a better way forward. Read the comments and add your own views if you wish.
Related Articles
Landlords hit with new letting agent fees – claim
1 month ago | 3 comments
Half of landlord maintenance demand comes outside working hours
3 weeks ago | 3 comments
Member Since September 2020 - Comments: 1
10:30 AM, 9th October 2026, About 3 days ago
Hi I can recommend a firm who we have had good dealings with. Where are you based and where is the block?
Member Since May 2017 - Comments: 838
11:58 AM, 9th October 2026, About 3 days ago
I’d ask how many blocks they manage, how many full time staff they have and what their qualifications are. You could also ask for references. Also watch out for extra costs in addition to the annual fee
Member Since April 2018 - Comments: 637
12:26 PM, 9th October 2026, About 2 days ago
I wouldn’t recommend any I have dealt with and have just come to accept its a waste of time changing. The government needs to regulate, with large fines and a data base is needed .Hammer your MP to get this done.
Member Since October 2026 - Comments: 2
8:09 PM, 9th October 2026, About 2 days ago
Hi, I came across your post regarding replacing the managing agent for your six-flat block.
I may be able to connect you with a property management company that could be suitable for your requirements. If you’re open to it, I’d be happy to explain briefly and see whether it could be relevant.
Best regards,
Anees
Member Since October 2022 - Comments: 436
9:00 AM, 10th October 2026, About 2 days ago
Look round your local area and on socials for experiences relating to Managing Agents. Hold regular meetings and hold the agents immediately to account. As share of freeholders with possibly a tripartite lease which is different from a straight landlord and tenant agreement you bear liability for repair obligations. RICS will provide a list of obligations and other services to present to a MA and advice on how to ensure they comply
Member Since June 2013 - Comments: 726 - Articles: 1
11:45 AM, 10th October 2026, About 2 days ago
avoid Warwick estates, Trent park and Firstport like the plague! yesterday to come across a competent/ honest one.
Member Since June 2013 - Comments: 726 - Articles: 1
1:07 PM, 10th October 2026, About 1 day ago
Reply to the comment left by Joe Bloggs at 10/10/2026 – 11:45
should read yet to come across…
Member Since June 2013 - Comments: 726 - Articles: 1
1:08 PM, 10th October 2026, About 1 day ago
Reply to the comment left by Anees Rehman at 10/10/2026 – 11:59
why would I connect with someone who discloses no info!
Member Since October 2022 - Comments: 436
3:33 PM, 10th October 2026, About 1 day ago
Reply to original poster: read the Judgement Morshead Mansions v Di Marco to understand the separation of roles and liabilities (1) as members/ shareholders of your RMC with obligations under M&A and CA2006 and separately (2) as leaseholders under your individually registered leases with possibly a Trust Deed if the Property is held in trust for each other
Member Since September 2021 - Comments: 5
9:57 AM, 11th October 2026, About 14 hours ago
Legacy block management may be worth a look. (https://www.legacybm.co.uk/)
I own a property within a listed mill, on private land in the Yorkshire Dales. Unusually, the mill comprises a mix of leasehold and freehold properties. Earlier this year we switched to Legacybm on the suggestion of one of the residents, who has another property managed by them elsewhere. We had previously experienced poor service, high charges and very little accountability from our last management company and everyone was feeling very frustrated and fed up. It’s early days, but Legacy, so far, have proved to be ok. Communications seem good, our charges have halved and any issues have been addressed.