Severance fees with Haart, NorwichMake Text Bigger
We are new to this forum but were recommended by a work colleague following our difficulties with Haart’s full management service.
Not to go into the whole long and laborious story but we have been using the full management service for the past year and are now coming to the end of the contract. The tenants are wanting to stay in the property, however Haart are increasingly proving ineffective and pretty much useless, so we want to continue the rental with ourselves managing the property.
We have been told we have to pay severance fees, despite our understanding that we are not severing a contract as it is due to expire anyway. In negotiation talks, we were initially quoted a severance fee of 7% of the rent for a period of a year that would be deducted from the last month’s rent.
My husband and I were speechless at this and are trying to negotiate but not getting much communication back from them.
Has anyone had similar experiences or have any advice?
We have made a formal complaint and have simply now told them we will be speaking to the tenants, issuing our own contract and advising them to pay us directly when the contract ends.
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