Refusal for professional end of tenancy clean by tenantMake Text Bigger
Our standard terms state at the end of the Tenancy, (or on renewal should this be agreed) to pay a professional cleaning company for the professional ‘End of Tenancy’ cleaning of the Property, the washing, ironing or pressing of all linen and for the washing and cleaning, ironing or pressing of all blankets, carpets, soft furnishings, curtains and blinds which shall have been soiled during the Tenancy. (as specified in the ‘Check list for Check-out’ (Appendix C) attached to this Agreement.). This Appendix states specifically all the items to be covered.
Our tenant has now said he does not agree to anything other than asking a normal domestic cleaner to do a few extra hours. He does not agree to cleaning the inside of the windows, or the cleaning of the carpets. He has stated that the OFT have declared most of these responsibilities unfair and if we don’t agree he will go to arbitration.
Any views on this? Does the fact that the requirements are laid out quite specifically in the Lease mean that he cannot object. Can we insist on a ‘professional’ clean or just confirm our expectations with regards to the state the apartment is left in.
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