20:12 PM, 10th April 2017, About 5 years ago 2
I own a small flat in a Victorian Block and over the last 3 years the management company have constantly been requesting improvements fees, to the tune of around £30,000 over the last 3 years. As they do not accept credit cards, I usually wait till their solicitor writes me a letter then I pay the solicitor by credit card together with a 2% card fee.
Usually they send me an LA1 letter by post and email and I pay immediately by card. However, I have been on holiday the last 2.5 weeks and when I returned yesterday there was an LA1 letter demanding payment of £5,800 within 7 days, and another LA2 letter demanding payment within 7 days again – except that the first one has a fee of £155 plus VAT and the second one a further fee of £100 plus VAT.
I immediately called the solicitors and told them that I had been on holiday and as they did not send any emails this time, I had no way of knowing that they had sent a letter as I was on holiday – I sent them proof of my flight tickets as well.
They came back and simply refused to waive the second fee of £100 saying that it’s not their problem that I as on holiday (“and in any case emails are a courtesy and they do not need to send them”) and that I should pay it or else they will take court action or approach my mortgage provider to pay it.
I feel that for a BOG STANDARD letter, the fee of £150 and then £100 on top of that for the second one is unreasonable, and secondly in any case that 7 days’ notice is also unreasonable – had it been 14 days, I would have been able to pay it when I come back before the second letter was sent
Is there anyone out there with advice for me on how to handle this? I just feel that the fees are unreasonable.
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