20:12 PM, 10th April 2017, About 4 years ago 2
I own a small flat in a Victorian Block and over the last 3 years the management company have constantly been requesting improvements fees, to the tune of around £30,000 over the last 3 years. As they do not accept credit cards, I usually wait till their solicitor writes me a letter then I pay the solicitor by credit card together with a 2% card fee.
Usually they send me an LA1 letter by post and email and I pay immediately by card. However, I have been on holiday the last 2.5 weeks and when I returned yesterday there was an LA1 letter demanding payment of £5,800 within 7 days, and another LA2 letter demanding payment within 7 days again – except that the first one has a fee of £155 plus VAT and the second one a further fee of £100 plus VAT.
I immediately called the solicitors and told them that I had been on holiday and as they did not send any emails this time, I had no way of knowing that they had sent a letter as I was on holiday – I sent them proof of my flight tickets as well.
They came back and simply refused to waive the second fee of £100 saying that it’s not their problem that I as on holiday (“and in any case emails are a courtesy and they do not need to send them”) and that I should pay it or else they will take court action or approach my mortgage provider to pay it.
I feel that for a BOG STANDARD letter, the fee of £150 and then £100 on top of that for the second one is unreasonable, and secondly in any case that 7 days’ notice is also unreasonable – had it been 14 days, I would have been able to pay it when I come back before the second letter was sent
Is there anyone out there with advice for me on how to handle this? I just feel that the fees are unreasonable.
Please Log-In OR Become a member to reply to comments or subscribe to new comment notifications.
Advice and implementation provided by a practising Barrister-At-Law with £10,000,000 of Professional Indemnity InsuranceBook Now
Previous ArticleGuess Who?
|“Account”||means an account required to access and/or use certain areas and features of Our Site;|
|“Cookie”||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;|
|“Cookie Law”||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;|
|“personal data”||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and|
|“We/Us/Our”||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.|
|Name of Cookie||Purpose||Strictly Necessary|
|JSESSIONID||Used only to collect performance data, with any identifiable data obfuscated||No|
|__cfduid||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.||Yes|
|Name of Cookie||First / Third Party||Provider||Purpose|
|__utma, __utmb, __utmc, __utmt, __utmz||First||Helps to understand how their visitors engage with our website|
|_fbp||First||Helps to understand how their visitors engage with our website|