9:28 AM, 5th October 2017, About 5 years ago 15
Revisiting the site after a while with an issue that is making the wife and I sick with stress.
We have a flat which we rent. We evicted the last tenant who owed us several thousands in rent and court fees. We still have not been able to get the bond back after the eviction order last November. We have had no rent from the property since April 2016 and have since also spent £20k renovating the flat.
The owners of the flat above changed the locks after our flat was broken into, which we were happy to pay half for. They also put in a security light without asking us and claimed £400 for, which is ludicrously expensive. Our electrician would have done it for £65. They also claimed that they changed the locks again which we were not prepared to pay for.
They have not got proper receipts for any of the work either despite us agreeing on getting quotes before any work is carried out. Whatever work was done, we do not believe the work was carried out professionally by a locksmith. This situation was inflamed by them pulling out of agreed work to be carried out on the exterior of the house for us and a neighbouring property. They did not tell us of this, instead they told the neighbour just before the work was due to start and gave excuses that we were bad landlords, with other reasons just too bizarre to list.
This is despite the wife and I paying thousands for work on the upper exterior of the house around their flat and roof and allowing them to put an exit to the rear of their flat to get access to the rear garden.
So… now that we have the place ready to rent, since the start of August the female who owns the flat upstairs puts on heels and jumps up and down on the floor with the TV on full blast every time someone comes to view the property until they leave. We have lost several prospective tenants to this activity. I was there last time it happened and recorded noise peaking over 100dB. Needless to say, the prospective tenants pulled out again. When outside the property the partner of the flat owner upstairs hurled abuse aimed at myself and my wife while his partner waved and laughed from the upstairs window.
Leading up to all this we have had a tirade of abusive emails which we responded to very professionally. We asked to resolve the situation through a mediation service which they refused. The upstairs owner then, incredibly, accused us of harassment and we had to engage with them through the police from thereon.
We are concerned that if we go legal to stop them ruining all our viewings it could cost a huge amount of money with no guarantee of winning the case. The council will only respond to noise pollution an hour after reported and the police see it as a civil matter so they don’t even have to open the door to them. So far we have got the council to send them a letter to warn them (it’s due to get to them tomorrow).
We also suspect that they have changed the front door lock again which means we cannot get in through the front door. We also have a side entrance (which they often lock from the other side as well).
The wife and I are at our wit’s end and don’t know where to turn next. Apologies for the huge rant, but I’m hoping that somebody out there will have been through similar and be able to offer sage advice.
Many thanks in advance.
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