Do I need to compensate tenant for emergency boiler repair that needed parts?Make Text Bigger
Four days following the annual gas cert and boiler service (no problems found) a tenant notified me the heating had stopped working.
I got the gasman back out and he found it was working fine. Few hours later tenant called gasman direct to say it wasn’t working again. Gasman revisited and concluded it must be an intermittent fault, but returned following day, on Christmas Eve, to replace – I think, the PCB.
He also at that stage discovered a small leak, but couldn’t repair it as a particular part had to be ordered. New year’s day (Friday) tenant calls me to say heating had stopped again. Knowing the gasman was waiting for the part, and expecting to do the repair on Monday I suggested I would pay for electric heaters if she could buy some (I was unable to get to the property) and I would agree that the tenant could deduct a day’s rent from her normal payment (tenant is in fact in arrears) for any days she felt it necessary to move out to eg a hotel (there are children).
Tenant wants me to pay for a couple of days she spent at a relatives house before Christmas (when everything appeared to be working) and for additional electricity costs and has accused me of trying to save money, because I wouldn’t call out an emergency plumber on new year’s day. She is convinced British Gas engineers carry every conceivable part on every van!
I feel I have done as much as I could given the circumstances and if I had not already known we were waiting on a part I would have certainly called out someone on new year’s day. I always effect repairs as soon as possible.
I have agreed to pay for any additional energy costs, but tenant wants me to more or less write a blank check and is affronted that I have requested some proof of the additional costs.
Question – is there anything I should have done/should do now?
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