8:16 AM, 13th September 2019, About 2 years ago 5
London Trading Standards claim more than 46% of 1,922 agents inspected in the 15 months up to June 2019 by local council trading standards officers in London were non-compliant with either the Consumer Rights Act or the legislation on redress scheme membership.
LTS also report letting agents were fined over £1.2million for breaking the law for not displaying fees and charges or for not being members of a redress scheme. The enforcement survey indicated there were over 6,000 letting agents operating across the capital and over 1,000 complaints about them in total. London boroughs instigated 14 criminal prosecutions for a range of offences including breaches of unfair trading rules.
London Councils’ Executive Member for Housing and Planning and Leader of Barking and Dagenham Council, Cllr Darren Rodwell, said: “Boroughs are cracking down on rogue letting agents to protect tenants from unfair treatment. As the research shows, this poses a serious challenge in London, where housing pressures are so severe and a significant number of letting agents have been breaking the rules. Borough trading standards teams are crucial for tackling this issue. Through raising awareness, issuing fines and pursuing prosecutions, we’re determined to support tenants and make clear to rogue letting agents that bad practice is unacceptable.”
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