Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
We feel we have been badly let down by our letting agents.
Despite engaging letting agents to manage our home, our house has been left in the most appalling condition. The tenants left owing arrears (which, having paid an insurance to the agents, we have recouped) and we don’t know where they have gone.
The agents requested the court to recommend that the deposit of £950.00 be used as part-payment of the arrears – we had a guarantee that arrears would be re-paid. However the damage and general disgusting stat of the property will cost us more than the deposit would have been, yet we are receiving no refund of the deposit to help with these costs.
Despite asking, we have received no advice or help from the letting agents.
We are putting a complaint through their complaints procedure and hope that we will receive some redress – though I am not optimistic.
I wonder if anyone has any advice on how we could proceed and, hopefully, receive some redress from the agents
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