Fergus Wilson Panorama documentary – now available on iPlayer22:10 PM, 18th March 2019
About 2 days ago 92
A managing agent I contracted to let out and manage my flat still, four days later, has not sent me notification that tenants moved into my flat on 4th August. They have not sent me copies of the signed tenancy agreement, or the inventory.
After much chasing on the phone, with my phone calls not being returned, I spoke to the Lettings Manager who confirmed that tenants moved in on 4th August, and that notification had been emailed to me, but this is not the case, and still isn’t the case. I knew that tenants had been found and references were being waited for, but not that the tenancy had started.
I don’t think there is anything in my Agreement with the Letting Agent about them keeping me informed, but is this not understood? Is it not a legal requirement? Also, it was with much difficulty that I was able to get the names of the tenants out of the agent.
Am I also not entitled to know the names of their employers? And their guarantor’s employer? I feel I would like to transfer to a different managing agent because of the great difficulty in communication with this agent, but the contract specified a month or so rent to be paid to them in order to terminate the Agreement. But the question is: are they in breach of contract for not keeping me informed? Surely one needs to know if people are living in your flat! As a result, I wasn’t in a position to notify the insurance company or the freeholder.
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