Insurance payouts after a water leak in a Freehold flat?

Insurance payouts after a water leak in a Freehold flat?

A man with arrows above his head, a question mark sign and gushing water
9:23 AM, 31st March 2025, 1 year ago 16

My partner owns the freehold of a flat. He lived in the flat himself for about 2 years and has since moved out and now it is rented out to tenants. There are 10 flats in the block and each flat owner also owns 10% of the freehold management company.

Two of the other flats are also tenanted. The management company is run by two of the flat owners resident in the building by agreement of all the freeholders. The freehold company takes out a Buildings Insurance Policy annually, the cost of which each of the freeholders pay in equal parts in their service charge.

In the 13 years that my partner has owned his flat there have never been any successful claims made under the building insurance. However, in October 2024, my partner’s flat suffered a major escape of water which caused damage to his flat and also to the flat below. The leak was caused because the mains stopcock and pressure reducing valve had both cracked under pressure.

We also learned that every one of the other 9 flats have the exact same stopcocks and pressure reducing valves fitted. We later learned that the incoming water pressure to the whole building was very high at 7 bar. This fact was not related to the insurance company or their loss adjuster.

Due to the extensive damage a claim was made on the buildings policy. To cut a very long story short, the claim was settled almost in full. The sum has now been paid by the insurance company directly to the freehold company as the policy holder. The sum is made up of the repair costs quoted by the original plumber to each affected flat plus the amount paid by my partner to the plumber for the emergency attendance, for the repair work necessary and for the rental of dehumidifiers in both affected flats.

The freehold company initially agreed to repay each flat owner once the insurance money had been received. This was important for my partner because his flat is rented out. The tenancy ends next February, the flat is perfectly habitable and the tenants don’t want their lives disrupted. Therefore, it makes much more sense to my partner to wait for the tenancy to end and then do the works before offering the flat to new tenants.

Unfortunately, the Freehold company has only repaid my partner the out-of-pocket expenses he was owed and plans to organise the renovations for his flat themselves directly with the plumber.

Apart from the fact that neither my partner nor his tenants want to carry out works until it suits each party, he would rather not use the plumber whose quote was chosen by the insurance company to do the work.

Our query is, can we request that the money owed to my partner is transferred to him now and left to him to decide when the job is done and with whom? The insurers mysteriously chose the more expensive of the quotes and my partner has more confidence in the quote provided by the company used by his managing agents which was slightly better value and would be done faster because they have a bigger workforce.

Any help or advice gratefully received!

Thanks,


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Comments

  • Member Since March 2025 - Comments: 7

    3:42 PM, 31st March 2025, About 1 year ago

    Hi Kizzie,
    The plumber doesn’t have a contract with the Management Co he is simply a plumber who does jobs as and when asked to do so by the various flat owners. Nobody is obliged to use him. Flat owners are free to ask any plumber or builder to do any works for them in their property.
    Does that change things?
    Christine

  • Member Since October 2022 - Comments: 415

    5:13 PM, 31st March 2025, About 1 year ago

    I would think you need a ‘recognised trader’ under contract to deal with all structural repairs which the RMC acting on behalf of Lessor in its role of maintenance under provisions of all the leases.

    That would include the responsibility to maintain the pipework and would understand’ the building includes water testing, gutter cleaning, first-call for pipe leaks, so RMC has control over service charge costs and consistency of quality of work.

    Whose role was it to ensure the valves etc were properly maintained?

    I think you need a Managing Agent who offers a better service, and if you choose another you will also need to undertake a S.20 consultation.

    You will need these undeclared repairs to be sorted and if the insurers won’t approve another plumber then their plumber might do it as an extra otherwise you will need a plumber to do the repairs before the insurers plumber arrives.

    I would worry that the insurer’s plumber might report the undeclared repairs and then tell insurer which then demands the return of the settlement claiming it was a dishonest claim.

    Do you hold a reserve fund. Is one required under provisions of your leases?

  • Member Since March 2025 - Comments: 7

    7:36 PM, 31st March 2025, About 1 year ago

    Hi Kizzy,
    I think it would be a far better way of doing things if the Freehold Management Co had a recognised trader under contract. They do have an informal list of suggested tradespeople to help flat owners as and when they may need one but each flat owner is free to employ anyone they want. As it stands, nobody has the role to ensure the valves etc are properly maintained, or in fact, to maintain anything.
    Given the position we are in, what we need to know is whether the RMC has the right to withhold the insurance money from my partner who is the flat owner, given we submitted the claim on behalf of the RMC and obtained the two quotations requested by the insurers.
    Thanks

  • Member Since October 2022 - Comments: 415

    8:29 PM, 31st March 2025, About 1 year ago

    As you’ve said your partner is a member of the RMC and wears two legal hats : 1. a shareholder of RMC registered at Companies House with memorandum and articles and Coact 2006 and 2. as Lessee subject to his Lease.

    Your partner owns a share of freehold interest held in the RMC I am assuming an embedded party in his lease and title.

    The leaseholders are joint owners of the property and also tenants in common of the lease.

    The joint owners legally have to work together for the benefit of the company holding the freehold interest, in accordance with M &A and Companies Act.

    All leaseholders are directors and are also landlords.

    So your partner has to stop thinking about himself and think about the benefit to the Company.

    The MA should have informed the current directors that as shareholders they all bear debt liabilities if the RMC becomes insolvent and is struck off.

    Directors can be prosecuted for failure to perform their obligations under M&A and Companies Act, ie failure to file annual accounts, failure to hold AGMs, EGMs , uphold Trust Law, Property Law, etc. This is a cost in service charges he is paying for the MA services.

    So ask not what his company can do for him but what he can do for the RMC

  • Member Since January 2015 - Comments: 1462 - Articles: 1

    10:13 PM, 31st March 2025, About 1 year ago

    Your partner doesn’t own a Freehold flat he owns a Leasehold flat with a share of the freehold.

    Can he request that the money owed to your partner is transferred to him now and left to him to decide when the job is done and with whom? Simple answer, no.

    Is your partner a Director of the Management Ltd or just a shareholder as a joint freeholder?

  • Member Since March 2025 - Comments: 7

    9:22 AM, 1st April 2025, About 1 year ago

    Ok, thanks. Simple answer has been what was needed.

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