The housing market in England will remain open in all 4 tiers. This means that people looking to move home will be able to both continue with planned moves and view new properties to move into in the future. Estate and lettings agents, removers, valuers and people in sales and lettings offices and show homes will be able to continue working.
Click here for the full government guidance.
What does this mean for property moves or purchases which are scheduled to take place during current restrictions?
You are free to move home. However, you may find the process of searching for and moving into a new home is different, as property agents, conveyancers and other professionals have modified how they work to reduce the risk from COVID-19.
- Initial viewings should be done virtually wherever possible. Property agents should be able to help you with this.
- Members of the public who are visiting an agent’s office or viewing a property should wear a suitable face covering as described in government guidance unless they are exempt from this requirement. This should be confirmed with the agent before arrival. Anyone with concerns should contact the agent in advance of their visit to discuss appropriate measures. The agent may require you to arrange an appointment before visiting the premises.
- Viewings should be arranged by appointment only and ‘open house’ viewings should not take place. When viewing properties in person, you should avoid touching surfaces wherever possible, wash your hands regularly and/or use hand sanitiser. If you need to be accompanied by small children, you should try to keep them from touching surfaces and ensure they wash their hands regularly.
- Hotels, hostels and other such public accommodation can be used by people to move home in all 4 Tiers. There is no guarantee a particular hotel will be open to provide this service, so do check in advance. You should still ensure you stay within your household and/or support bubble if this is required in the relevant tiers. Identify which tier you are in and which tier you are moving to, and see the guidance on support bubbles.
- Second homes and other private accommodation can be used to facilitate physical viewings of properties, preparing a property for sale and moving your belongings. You should still ensure you stay within your household and/or support bubble if this is required in the relevant tiers. Identify which tier you are in and which tier you are moving to, and see the guidance on support bubbles.
- If people are being shown around your home, you should open all internal doors and ensure surfaces, such as door handles, are cleaned after each viewing with standard household cleaning products.
- We recommend that you vacate your property while viewings are taking place in order to minimise unnecessary contact.
- Anyone involved in any aspect of the home-moving process should practice social distancing in line with public health advice.
- When moving between properties, you and those in your household should try to do as much of the packing yourself as you can. Where this is not possible, you should speak to removal firms in advance. There is further advice about this below.
- If you are particularly worried about the risk of infection, then speak to your landlord, estate agent or removers as they may be able to put extra precautionary measures in place.
Everyone involved in the moving process must follow social distancing to minimise the spread of COVID-19.
Letting agents and private landlords
Letting agents and landlords should be aware of and follow the government guidance on coronavirus and renting which contains further advice that may also be applicable such as on possession proceedings, repairs, maintenance and health and safety. Tenants should also be made aware of this guidance.
Tenants’ safety should be letting agents’ and landlords’ first priority. The government has put in place protections for tenants during the coronavirus outbreak, including legislation to delay when landlords are able to start proceedings to evict tenants by requiring landlords to give tenants longer notice periods than usual.
The guidance below for landlords and letting agents is to help them safely let empty properties, or properties which tenants are voluntarily vacating. Letting agents and landlords should endeavour to work with their tenants to sustain tenancies as far as possible, where the tenant wants to and is able to stay.
- Landlords and letting agents should not conduct viewings in properties where tenants are symptomatic or self-isolating.
- In other cases (such as where tenants have been determined to be clinically extremely vulnerable) where viewings can proceed, they should be conducted in line with the guidance on viewings earlier in this document.
- Any visits to a property must be made in accordance with government’s guidelines on working in other people’s homes and social distancing.
- If possible, necessary repairs, gas and electrical safety checks should be conducted in the period between a property being vacated and a new tenant moving in. If this is not possible and visits are needed to an occupied property, this should be done by appointment with measures put in place to ensure physical contact is minimised, for example with residents staying in another room during the visit.
- Letting agents may also want to consider obtaining landlord and tenant consent for inventory clerk appointments to also occur before a tenant moves in or after a tenant moves out during vacant periods if possible.
- Letting agents and landlords should take steps to ensure any properties are prepared ready for new tenants. This may include cleaning to minimise any potential spread of the coronavirus in line with government advice.
- Letting agents and landlords should consider how best to conduct tenancy check-ins for new tenancies agreed, taking care to follow government advice on social distancing and public health advice to minimise the possible spread of coronavirus.
- Letting agents and landlords are reminded of the temporary COVID-19 measures that adjust right to rent checks, temporarily allowing these checks to be conducted remotely. Lettings agents and landlords should consider other areas where in-person payments, referencing or checks can be conducted remotely instead and take further legal or professional advice if required to implement properly.
- Moves into a house in multiple occupation (HMO) are allowed. However, there may be additional risks involved in moving into an HMO at this time which is why it is important that all involved take reasonable precautions. During viewings, tenants that share an HMO are advised to stay out of indoor common areas, such as kitchens, bathrooms or sittings areas, during a viewing. If it is not a tenant’s own private room that is being viewed they can also remain inside their room with the doors closed.
- Moves into student accommodation are allowed. Letting agents, universities and accommodation providers should consider how best to conduct tenancy check-ins, following the latest public health advice and taking reasonable steps to reduce transmission.
Preparing to buy, sell or move home
You can put your home on the market and look for properties to buy or rent. However, if you or any member of your household is showing symptoms of COVID-19 or is self-isolating, then estate agents and potential buyers should not visit your property in person. Everyone should follow the latest guidance for households with confirmed or possible coronavirus infection.
- You can market your home and estate agents can visit in order to take photos/videos of your property. As usual, you can also start to bring together the documentation necessary to sell your property (more information on these documents is available in the government’s guidance on how to sell homes).
- To help prevent the spread of infection, we recommend that you carry out initial property searches online, and only visit a property in person when you are seriously considering making an offer on it.
- If you wish to buy a new-build property, you should contact the developer. You should be able to make an appointment to view the show home or visit the particular plot you are interested in purchasing.
Where possible, you should use virtual viewings before visiting properties in person in order to minimise public health risks. If any member of either the household being viewed or the household undertaking a viewing is showing symptoms of COVID-19 or is self-isolating, then an in-person viewing should be delayed.
- We encourage buyers and renters to do their initial property searches online wherever possible. Initial viewings should also be done virtually, and in-person viewings should only take place when buyers are seriously considering a property.
- To support this, agents may ask home occupiers to conduct virtual viewings. This will help reduce the number of properties people need to visit before finding their future home.
- All viewings should be by appointment only and no open house viewings should take place.
- There are unlikely to be physical protection measures in place in homes. In this case we would advise estate and letting agents to wear a face covering.
- Members of the public who are viewing a property should wear a suitable face covering as described in government guidance unless they are exempt from this requirement. This should be confirmed with the agent before arrival. Anyone with concerns should contact the agent in advance of their visit to discuss appropriate measures.
- If your property is being viewed, you should open all the internal doors prior to the viewing and allow access to handwashing facilities and ideally separate towels/paper towels.
- We would recommend that you vacate your property whilst viewings are taking place in order to minimise unnecessary contact.
- When viewing a property, everyone should wash their hands and avoid touching surfaces where possible.
- We expect property agents to accompany clients on a viewing and follow social distancing guidance. Where viewings are unaccompanied, agents should make sure viewers and the occupants of the home understand how they should conduct themselves to protect their health and the health of others.
- Once the viewing has taken place, the occupant should ensure surfaces, such as door handles, are cleaned with standard household cleaning products and towels disposed of safely or washed as appropriate.
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