9:35 AM, 2nd October 2023, About 2 months ago 5
Hello, two years ago we completely renovated my partner’s home before offering it up to rent through a full management letting agent.
Recently, following a failed gas boiler safety check, we arranged for our gas engineer to fit a new boiler. After his visit, he warned us the property was in a terrible state with the tenant filling the rooms from floor to ceiling with snake-breeding cages. We asked the letting agency to do a review visit which confirmed our worst fears and the tenant was issued with a section 21.
Fortunately, they left almost immediately but on gaining full access to the property we have had to completely empty the garden and house of rubbish. The carpets were wrecked, the internal front door smashed and thrown behind the garden shed.
On demanding answers from the Letting Agent we were informed the employee responsible for making site visits had been sacked for this and other issues. The records show that he had not actually been in the house since March 22 as the tenant had repeatedly claimed either or he or his family were suffering from COVID.
We were never informed of problems and even a look at the garden ( full of old furniture and rubbish) and a look through the front window would have caused him to realise there were problems.
To restore the property back to the lettable condition has cost us a week’s labour and £3k with a retained deposit of £900.
I feel the Letting Agent is responsible and should be paying the balance, perhaps allowing a 40% reduction in the cost of replacement carpets.