Complaints to UC – advice pleaseMake Text Bigger
S21 issued to tenant on 1st Aug. (Non payment of top ups) The tenant applies for Universal Credit for the first time in mid Sept.
On 9 Oct I call UC to check status and yes claim had been received and yes tenant has asked that the landlord is paid direct. UC inform me that they will pay the first payment direct to me on or around 22 Oct for the period of 16 Sept – 15 Oct.
At the same time I had notification from the Council/tenant that the DHP he had applied for for accumulated top up rent arrears (post UC application) had been rejected.
S21 expiry date passes so I progress with Courts cost of £355. He has 14 days from 14 Oct to file a defense.
Tenant does a bunk on 21 Oct. Everyone is informed at the Council (for purposes of Bond etc) and the Courts. I await the first direct payment from UC. Nothing received.
I call early Nov, UC state that he has changed his claim details and that I wont be getting paid anything at all. I explain that he left a week AFTER the payment date so he clearly was in the property at the time, but they refuse to pay.
What next? How do I complain to UC direct?
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