Communication issues to landlord via agent

by Readers Question

11:50 AM, 11th August 2014
About 7 years ago

Communication issues to landlord via agent

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Communication issues to landlord via agent

Is it possible to ask the letting agents/landlord for all the information they hold on you through the freedom of information act?

I rent of a letting agents but I’m suspicious they are not contacting my landlord about things I’ve asked about (basic maintenance) which has been going on for ages, and now, a tenant in the building passed away 3 months ago!!

I enquired about the flat as it was in a better state than my flat and viewed it, said I would take it on as it is (just needed a damn go clean and freshen up).

The letting agent said they would get back to me after contacting the landlord, so after waiting a week I didn’t hear anything so I contacted letting agent who said the landlord wants to do it up. Fine fair enough, but the painters have been in there for a month and one of them let slip that the landlord was hoping someone would take it on and gave me my own name. Now everyone in the building knows I’ve enquired about the flat and I have not said a word to anyone!!!

I’m very suspicious the letting agents is not contacting my landlord over things let alone my privacy!

What do I do please, any advice? Communication issues to landlord via agent

I will respond to question but I don’t live on here so please bear with me thanks.

Thanks

Michelle

 

Comments

Michelle Elaine

18:22 PM, 13th September 2014
About 7 years ago

Reply to the comment left by "Mark Alexander" at "13/09/2014 - 14:29":

Im already looking just in case and ok thanks for advice again 🙂

Michelle Elaine

10:21 AM, 7th October 2014
About 7 years ago

Reply to the comment left by "Mark Alexander" at "13/09/2014 - 14:29":

Mark its been a month since i wrote to my landlord and he responded with he going to look into it yet nothing.
The only thing i have had from letting agents is a letter that all tenants have had, is that they want access to all our flats on 16th of this month, if we are in good or they have asked us to provide a key for hem to use for apparently essential maintenance on the fire system.
I'm not in on that day nor would i ever give them permission to be in "my home" when i'm not there. Don't trust them full stop, i know they have a emergency key in the office which fills me with horror.
I have been looking for somewhere else but getting nowhere wish i had never moved here.

Mark Alexander

10:28 AM, 7th October 2014
About 7 years ago

Reply to the comment left by "Michelle Elaine" at "07/10/2014 - 10:21":

Hi Michelle

If you can't be there to let them in then you should arrange for somebody you trust to let them in. If you don't then you could be putting your own and other peoples lives at risk.
.

Michelle Elaine

10:49 AM, 7th October 2014
About 7 years ago

I have asked friends but they are all at work, my neigbours aren't happy as they carn't get time off work and don't trust the letting agents either as they have the same problem getting repairs done, plus 2 of the people in the block of flats who rent live abroad and wont be here :/. They are all asking me for advice but i don't know what to do. I cannot miss this job interview......

Mark Alexander

10:57 AM, 7th October 2014
About 7 years ago

Reply to the comment left by "Michelle Elaine" at "07/10/2014 - 10:49":

You would be within your legal rights to have the locks changed and force them to obtain a Court order for access. However, this is a high risk strategy and will probably lead them serving eviction papers and seeking vacant possession through the Courts for breach of agreement.
.

Steve From Leicester

12:45 PM, 7th October 2014
About 7 years ago

Reply to the comment left by "Michelle Elaine" at "07/10/2014 - 10:49":

The moment I read the initial question I thought the most likely reason is that the letting agent HAS been contacting the landlord, but the landlord has failed to authorise the work. Later events seem to have borne this out.

The landlord NOT the agent pays for repairs, so there is absolutely no reason for an agent not to contact a landlord about repairs. However, some landlords hide behind the agent, refuse to authorise works or just say they'll "get round to it" and never do - safe in the knowledge that the agent will get all the grief from the tenant.

Meanwhile there's almost certainly a clause in your tenancy agreement allowing the landlord or his agent to visit the property at reasonable times and with reasonable notice to carry out maintenance and repairs or just to check on the condition of the property.

You live in an apartment block which has a fire alarm installed both to comply with the law and for everyone's safety. Either allow the agent in with a key or find someone to be there. You have rights but you have responsibilities too.

Michelle Elaine

20:21 PM, 7th October 2014
About 7 years ago

Reply to the comment left by "Steve From Leicester" at "07/10/2014 - 12:45":

Hi Steve, the issue about the repairs has gone one for nearly 3 years now, i have contacted the letting agents on more than a few occassions and have even contact the landlord myself, he is just in breach of contract , as its clear he is not going to get the repairs work done. I had previously offered to improve my bathroom, such as replace the whole bathroom suit as its an old enamal one and it is worn and looks disgusting. I said i would pay for it and he refused, so wont let me help and improve or do it himself.
As for the fire alarm maintenance, I am a responsible person and take the safety of everyone in the block seriously, there is only one entrance and exit and the fire alarm is tested once a month. WE as a whole block have asked a bit of common sense as we cannot get a day off work/ drop a days pay, but the response has been basically we can lump it. If you saw the state of the building you would understand our frustration, being totally honest if a fire in here broke out none of us would stand a chance due to the state of the building, poor insulation between walls and floors windows not shutting which would just ingolf it in a flash and im not exsaggerating. We are all good tenants, there is good bunch in here we all get on but are all fed up with being fobbed off.

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