Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
We are renting a one bed house from the agency and there were some issues with the check in when we moved in last July. It wasn’t carried out to a high standard: the landlord insisted she would do it on her own (normally it’s the outside company who does this), the quality of pictures she left was extremely poor, the professional cleaning we had asked for in our offer (which she accepted) hadn’t been carried out, we weren’t told where the gas, water and electricity meters were and we had no gas, water or electricity meter readings left.
We’re aware that according to the tenancy agreement we have to cover check out fees. However, we also know that the landlord was supposed to agree on check in to be done by the outside company but refused.
Bearing in mind the check in hadn’t been carried out by the outside company, I and my husband do feel it wouldn’t be fair if we paid the full cost of the check out when the check in had been completely neglected. However, we don’t know if it’s regulated by law…. and the agency seems to be on the landlord’s side.
There were some other issues in this property but we’re not trouble makers.
I really feel they’re not treating us seriously, especially now – when we’re about to move out.
The point of the check in report is for both us and the landlord to agree the state of the property and its contents before we move in. This wasn’t done and in our opinion the check out is almost pointless because there won’t be anything to compare it against .
Can anyone help, please?
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