Burst pipe, house drenched, stressed tenant – HELP!

I remember reading quite recently an article on Property118 by a member who specialises in helping landlords to make insurance claims but I can’t find it now and don’t have time to trawl through the last few weeks newsletters to find it. Would you be so kind as to remind me of the link please? 

I received a telephone call from my agent about an hour ago to say that one of my tenants has reported a burst pipe in the loft. Thankfully they have managed to turn the water off and my agent is sending somebody around to have a look. Nevertheless, according to the tenant the damage in extremely bad, all plaster soaked, ceilings collapsed, carpets soaked, tenants contents ruined etc. and Mrs Tenant is demanding that my agent finds her family somewhere else to live as the place in uninhabitable.

I’ve called my insurance company and they have promised to get their loss assessor to call my agent today. Meanwhile I don’t really know what else to do. I’m not a practical person as I work in a desk job 2 hours away from the property. My priorities are to see my tenant OK and to get the place fixed ASAP. The service provided on the article posted recently is exactly what I now need. I remember reading it and thinking I hope I never need to call that guy!

Thanks in advance for your urgent attention.

Paul G