Burst pipe, house drenched, stressed tenant – HELP!

Burst pipe, house drenched, stressed tenant – HELP!

13:27 PM, 6th May 2015, About 8 years ago 3

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I remember reading quite recently an article on Property118 by a member who specialises in helping landlords to make insurance claims but I can’t find it now and don’t have time to trawl through the last few weeks newsletters to find it. Would you be so kind as to remind me of the link please? Burst pipe, house drenched - HELP!

I received a telephone call from my agent about an hour ago to say that one of my tenants has reported a burst pipe in the loft. Thankfully they have managed to turn the water off and my agent is sending somebody around to have a look. Nevertheless, according to the tenant the damage in extremely bad, all plaster soaked, ceilings collapsed, carpets soaked, tenants contents ruined etc. and Mrs Tenant is demanding that my agent finds her family somewhere else to live as the place in uninhabitable.

I’ve called my insurance company and they have promised to get their loss assessor to call my agent today. Meanwhile I don’t really know what else to do. I’m not a practical person as I work in a desk job 2 hours away from the property. My priorities are to see my tenant OK and to get the place fixed ASAP. The service provided on the article posted recently is exactly what I now need. I remember reading it and thinking I hope I never need to call that guy!

Thanks in advance for your urgent attention.

Paul G


Mark Alexander - Founder of Property118 View Profile

13:32 PM, 6th May 2015, About 8 years ago

Hi Paul

Sorry to hear about this, the article you are referring to was written by Martyn Charles and can be found under our insurance section dropdown under "No Fees Help With Property Insurance Claims" - link >>> http://www.property118.com/help-property-insurance-claims/74200/

Please let me know how you get on.

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8:40 AM, 7th May 2015, About 8 years ago

Reply to the comment left by "Mark Alexander" at "06/05/2015 - 13:32":

Brilliant, thanks Mark, they are sending their man today, I will let you know how I get on

Neil Robb

17:26 PM, 9th May 2015, About 7 years ago

Take a deep breath and think about this. If your tenant owned the house would they be demanding to go a hotel or another property.

What caused the damage was there a small leak before and they did not report it. Kind of unusual for a pipe to burst at this time of year not exactly cold. Is it possible they were hanging a picture etc.

All there stuff ruined ? I would want picture etc I would make the effort of going there ASAP.

Tenants like to blame people so if they are responsible for not reporting a small leak before they are held liable for contributing to the situation.

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