Fergus Wilson Panorama documentary – now available on iPlayer22:10 PM, 18th March 2019
About 3 days ago 93
I have a property that is being managed by an agent. The current tenant has turned out to be a very good one with long term prospects.
The problems started with the agents when I received an email asking me if I wanted to renew the tenancy agreement with a 12 month AST. I emailed back to say that I was happy for them to do this. (this was 2 1/2 months prior to the end of the then current agreement). However, a month after the new agreement should have begun I again received an email again asking me if I wanted to renew the tenancy for 12 months.
I expressed my concern that this should have already have been done starting a month earlier. They apologised and promised to contact me to confirm as soon as it was done. I heard nothing. (I should have followed it up but didn’t). Two months later I was talking to the tenant (I was replacing his boiler) and asked him if he had signed the new contract. He said no.
I got onto the agency who were full of apologies and promised to get onto it straight away saying that it would be back dated to the date it should have started. They told me that the tenant had changed his number and was hard to get hold of. He still has the same number he always had and I’ve never had difficulty contacting him!
Later when I enquired about the contract I discovered that they had not back dated it, so that it now runs 3 1/2 month beyond the time I had agreed to. Also, it is now out of sync with the rent payments. I wish to take the property away from the agents and would like to do this from the date that should have been the end of the current tenancy agreement. I realise that I have to pay a finders fee as I will be keeping the tenant and accept this.
However, I begrudge paying the management fees for the 3 1/2 months that go beyond the time scale I agreed. Any advice on this situation would be appreciated. Also any advice as to information and documentation that I should request from the agents when I leave them. I intend to manage this property myself for the time being.
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