10:59 AM, 20th August 2014, About 8 years ago 8
My letting agents **name removed by moderator** have just admitted to me that they deduct 12.5% commission from contractors invoices for repairs that they arrange on my behalf.
This came to light as I was questioning why the quotes they get are always much higher than if I arrange the work myself. They claim that this cost is not passed onto the Landlords!
I already pay them a fee for managing the property so this feels like a rip off to me.
Is this common practise or should I change agents?