Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
10:59 AM, 20th August 2014
About 5 years ago
My letting agents **name removed by moderator** have just admitted to me that they deduct 12.5% commission from contractors invoices for repairs that they arrange on my behalf.
This came to light as I was questioning why the quotes they get are always much higher than if I arrange the work myself. They claim that this cost is not passed onto the Landlords!
I already pay them a fee for managing the property so this feels like a rip off to me.
Is this common practise or should I change agents?
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