Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
I have 4 flats in one building which I manage myself. I have 2 houses which have been managed for me by a proprietor run letting agency who has recently sold this part of her business, with no warning, to national letting agents. This does not suit me I much prefer to deal with a smaller firm on a one to one basis and have terminated them acting as agents for me.
It has been quite difficult dealing with departments located all round England and a different person each time. When I got down to one local contact she could never answer my question but said she would have to get back to me which she seldom did.
I feel very lucky that during all of this only one rent payment has gone astray.
Now my big problem is that all of the deposits the tenants have made which were all held by the original letting agent and have been passed on to this new agent who is holding them until the tenants have given permission in writing to pass them to my scheme which I have set up with MyDeposits. They have been drip feeding my instructions and information about how to sort out these deposits which is frankly annoying and exasperating.
What can I do?
Is it feasible to instruct them to return the deposits to the tenants and I will collect them again from the tenants?
I would be grateful for any easier way out of what is being offerd by the new national agent.
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