Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Adam Hosker
13:25 PM, 19th February 2014, About 10 years ago
I would imagine a judge is an intermediary and not a 3rd party. Their is president for it being admissible and president for judges saying no.
Industry Observer
18:01 PM, 19th February 2014, About 10 years ago
Adam
A Judge is not an intermediary - when in a hole stop digging.
Private calls can be recorded for own purposes and use only and not given to a 3rd party - which would have to happen before anything got anywhere near a Judge anyway.
Take my advice and don't tape a call unless you advise the other party you intend to and they then stay on the line.
I'm now out
Adam Hosker
18:35 PM, 19th February 2014, About 10 years ago
Bye then. But no hole. Calls recorded HAVE BEEN ADMISABLE previously.
Londoner P
16:19 PM, 20th February 2014, About 10 years ago
That is the full stop to this thread. She reported me to EHO and I will be meeting him in 12th of March to see what needs to be done. I learn the following lessons:
1 - DO NOT EVER SIGN A CONTRACT LONGER THAN SIX MONTHS
2 - STAY WELL AWAY FROM PEOPLE ON BENEFITS
There is many flaws in the system when it comes to renting a property. A lot of free support available on internet for tenants but If a landlord is suffering then he has to pay for everything. Charities such Shelter etc making the mockery of landlords.
I have been really upset in the past few days so I may wait till the end of this contract and then put the property on market for sale to say good bye to property business.
Thanks for everyone for the useful support and advise and it is much appreciated as this site has been very helpful and so much knowledge available on here.
Regards
Richard Kent
17:14 PM, 20th February 2014, About 10 years ago
Reply to the comment left by "Londoner P" at "20/02/2014 - 16:19":
Ash,
I think you have made the right decision.
If she has reported you to Environmental Health ensure you put your case forward including any photos. They should quickly deduce that you're a good landlord.
Ensure you collect as much evidence against this person as possible including whether she is paying T.V License and water bill etc. Here's why- because in case she is not paying them, the more information you can give these services about her, the more financial pressure it will put on her and that pressure of debt will force her to leave your property also.
If she is more than 8 weeks in arrears make an application for the rent to be paid to you direct. But do not warn her of your intentions.
Apply such lawful pressure where you can, as it will make her stay at your property more stressful.
You WILL have to pay for everything including legal fees unless you have legal cover on your Landlord Insurance.
You will also pay for it by way of stress as you have already acknowledged in your posts.
You now see that everyone thinks you are great, including housing department, when you are offering the property to let.
Isn't it interesting how everyone turns their back on you when there are problems?
Speak to any housing officer from any council and they will probably tell you how they would never purchase a property to let because they hear of so many horror stories like yours.
Opinions differ here on this forum but I think you will find your life a lot easier once you have sold the property.
sharon underwood
10:29 AM, 21st February 2014, About 10 years ago
Reply to the comment left by "Londoner P" at "17/02/2014 - 15:59":
What a nightmare, in a way it is a good thing council are going to view property BUT make sure you attend too & please please take lots of witnesses to that meeting ie builders etc & video the property as it stands, the council may very well try to intimidate you so again please take witnesses & video would be VERY useful. You can evict before tenancy ends its a little bit more difficult but under the circumstances would be worth doing. There are also some good sites online for good cheap legal advice such as lawdepot & basically if they dont answer your questions to YOUR satisfaction you dont pay anything. The previous owner has some responsibility in this aswell but try over avenues before considering causing them problems, its the same with every house sold any problems with neighbours or tenants should have been disclosed at the beginning of purchase. I also have malicious damage cover on my insurance although like most insurance they try not to pay out if they can but as you have builders to testify & the original itinery from the deposit scheme you have a very good chance to get this covered but I would concentrate on getting them out first, tell the council that you can not do any work as they are refusing access & once you have access take as long as you need, take lots of pictures of any repairs & bear in mind that even if boiler goes you have 21 days to repair, so lots of time limits in place. Hope you get this sorted out ive just gone thru all this & i am now trying to pick myself up & carry on, read some of my other posts as there is other options & dont allow council etc to bully you.
Londoner P
11:51 AM, 21st February 2014, About 10 years ago
Thanks Sharon and Richard.
Your advise is much appreciated and meeting with EHO will be on 12th of March. I am going to take all the documents including the completion of purchase which was 4th of December, my passport that I was away for my marriage and went to the property very next day 2nd of February after coming back from holidays. The work was carried out on 8th and 9th of February as I have original receipts and she reported me on 17th. I am taking the builder with me too.
No one can imagine the pain I am going through at the moment. After investing 32k and by giving her favor I have to listen a lot crap from her on the phone and she behave with me like I am a beggar. Every time I talk to her she threatens me by reporting to MP, taking me to the court and asking for huge compensation. It is very distressing situation which I have never faced in the past. It happened at a time when I just got married and seriously not enjoying these precious moments of my life ;'(
Thanks for all the help and post and I will keep on posting as the date approached and any update so it may help someone who is suffering the same fate.
Londoner P
12:05 PM, 21st February 2014, About 10 years ago
Reply to the comment left by "Industry Observer " at "17/02/2014 - 16:53":
Hi, You mentioned post tenancy address, Is it my address or her's? I asked her permanent address which she told me she don't have one so She requested me to put on of her friends and if she received any letter that will be delivered to her.
Richard Kent
12:25 PM, 21st February 2014, About 10 years ago
Reply to the comment left by "Londoner P" at "21/02/2014 - 11:51":
Hi Ash,
I understand what you are going through.
I think there are many people here who know what you are going through.
Ensure that the signals which you give this tenant indicate you are determined to get her out.
I also listened to a tenant's sob story and paid for it when he decided not to pay his rent.
Tenants like yours do not understand nor appreciate favours.
I can assure you that much of what this tenant says is hot air.
Whenever a tenant abuses you or threatens you just put the phone down.
Ensure you communicate everything by letter regarding access.
Important- The council are not necessarily your enemy as WILL be on your side if your evidence is good. As soon as you tell them she is refusing access it will put her in a dim light.
THE TENANTS who damaged my property were both prosecuted by the Police for Theft and Criminal Damage. They are also being pursued by Magistrates Court Bailiffs following Distress Warrants. This is not civil debt- It won't go away 🙂
sharon underwood
12:44 PM, 21st February 2014, About 10 years ago
Reply to the comment left by "Londoner P" at "21/02/2014 - 11:51":
Hi Yes I can imaging what you are going thru believe me as I am going thru exactly the same, plz plz write to your MP there is a site called writetothem you simply put in YOUR postcode & write to him the more complaint they get the better it is all round, My MP is now dealing with 2 councils on my behalf due to their bullying, intimidation, & giving TENANTS legal advice which they have no right to do, they even called police to put them on alert for ME!!! They lied about everything they said blatantly lied until I said I had several witnesses to the call, so PLEASE whatever you do make sure you have witnesses & if possible recording. The councils are trying to get us private landlords on to their list to house all off their wasters, The problem is compounded by the fact that councils now have the right to impose asbos to get bad tenants evicted but where do they go??? Yes exactly we get them!! I was thinking of starting a site for bad tenants but have found that several already exists free of charge (just google bad tenants) I really feel for you & I have to say nearly called it a day & may still do so if this continues, however on the up side there are some really good tenants aswell. So like me you have just got to toughen up & make sure you dont do as I have always done & take ppl at face value sad but true, but your main problem will be with the council I suspect, My MP has said that he will take this to the Government ombudsman if we have no joy with the council direct, I had never heard of this before so if I was you I would wait to see what happens with council WITH WITNESSES then if you have problems make an official complaint to council & write to your MP setting out the facts & then perhaps the ombudsman...I wish you luck & hope some of this has helped xxx