Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Industry Observer
10:33 AM, 18th February 2014, About 10 years ago
Hi Londoner P
Thank you for this I think it probably feeds in more details that Mark, Vanessa and others might comment on further.
You have clearly done fine on the TDP front I didn't bother mentioning Relevant Person as I assumed the tenant had provided all that for themselves but now you mention a Guarantor I wonder. Anyway what is done is done.
If she is breeding dogs she is running a business so would be in breech of the relevant agreement clauses. Normally discretionary sextion 8 ground 12 would be a waste of time but in these circumstances if it was me I'd serve it and lay it on thick about the dogs.
If they happen to be a dodgy breed so much the better. Your other extreme route might be to involve HHSRS through EHO, they serve an enforcement notice on you and then for sure you would get an Absolute Order on the basis of the section 8 notice.
You need to take legal advice on this
r01
14:33 PM, 18th February 2014, About 10 years ago
Something seems ..... well odd!!.
Ash, as you only recently bought the place, you must have inspected it before purchase.
You offered a new contract so surely you did your inventory with photographic evidence which was attached to this? Or at least had one passed to you from the previous landlord? These photos should prove the condition, particularly combined with the survey report. If you don't have an inventory then you can prove nothing, particularly if you had a house buyers survey done as these simply check the property is a reasonable investment for the mortgage co. Todays surveys are so couched in caviats they are not worth the paper they are written on. Such things as:-
"Deaf, dumb and blind surveyor unable to see, hear or ask about any obvious problems, therefore you are advised to appoint your own professional to carry out any checks on the property's condition" "Boiler not checked. You are advised to appoint a professional Heating Engineer to establish if this works and the safety of this"
...and so it goes on........
People rarely just make a decision to start breeding dogs because a new owner/landlord takes over, so surely you saw dogs wandering all over the place when you viewed, inspected and finalised your contract with the tenant??
If she moved them out every time you came round, the smell of "hounds" is unmistakeable but there must have been plenty of other signs to alert you such as doggy doo doo, kennelling, dog bedding etc.
I've bought properties that have been tenanted and the first thing I've done before purchase is make a personal visit for inspection, making a friend of the tenant to find out about such things as damp, problems with the property (as this helps me to determine a fair purchase price), what they are not happy with, what their intentions to stay etc., are. Did you do this?
What about references on the tenant? Did you take any fresh ones ? If not, did the previous owner provide them and did you check they are genuine?
You say a cousin lives two doors away and is a social media "friend". Surely, living only two doors away he must have known who this person was and something about her?? If she is the tenant from hell as would appear from what you say, surely you asked him about her and the current owner before committing to the purchase and/or offering a tenancy agreement. Why did all this not surface a long time ago, or did you just rush into buying because it seemed like a deal too good to miss, then just put everything in the hands of an agent?
My opinion without knowing any of these answers is that you may have been well and truly tucked up by the previous owner who wanted to be rid of this tenant. If she wasn't like that with the previous owner, why is she suddenly being like that with you? Something is not right here.
Due diligence is the thing that seems to have been missed and it sounds like the legal course you are already taking is now your only option. Sadly, that will be time consuming, costly and frustrating - others thinking of buying a tenanted property TAKE NOTE!!!
As they say "Buyer beware"
Adam Hosker
21:59 PM, 18th February 2014, About 10 years ago
Tenant wants you to evict her to get council houseing, inform the tenant that if damage continues you will inform council that you are makeing YOURSELF volunterily homless AND evict useing section 8.
Council will put her on bottom of the list, so should play nice when exposed.
You have 2 indipendent witness builders for evidence.
You should also call Environmental Health, see if their is a report, inform them tenant is refuseing access to make repairs and request confirmation in writing from them for the record.
I agree with Mark get professional help or as vanessa says incestivise to go.
Remember, evidence is your friend. Record calls via mobile phone apps.
No guarantor is Fraud if informed was a home owner under Fraud Act ... also.. theirs a ground under section 8 for this. Accumpanied with dogs, refuseing access and 2x witness to structual damage... A judge would be biased not to give possession. Imho
Industry Observer
10:29 AM, 19th February 2014, About 10 years ago
@Adam
Do this only if prepared to face prosecution under Harassment Act 1996
Not sure of the Law on phone call recording but I think you'll find if it is criminal (Police and MI6 etc recording you!!) then no consent or awareness message needed.
But if Civil I think you'll find it is illegal to record calls without such warnings etc, consent then being deemed given if you continue with the call.
These are deep waters and easy to get out of one's depth.
Adam Hosker
10:56 AM, 19th February 2014, About 10 years ago
@Industry Observer
That is apparently a myth and the relevant law, RIPA, does not prohibit individuals from recording THEIR OWN communications.
The proviso is not making it PUBLIC but can use it elsewhere.
It is though up to the judge to decide if its inadmissible/admissible.
Industry Observer
11:16 AM, 19th February 2014, About 10 years ago
I am no expert in this area Adam but I very much doubt if a recording made covertly by one individual of a telephone conversation with another individual relating to a Civil matter would be admissible.
The whole issue is awareness and consent by the recorded party, otherwise you are into entrapment issues
Adam Hosker
11:27 AM, 19th February 2014, About 10 years ago
If it is highly relevant, then it is likely to be admitted. As I mentioned above - consent is not required only ONE party needs to know their is a recording - it helps if both know which is why you get those "training" messages on busineses. It really comes down to the judge if its admissible/inadmissible.
It wouldn't hurt giving your legal advisor the option to produce it or not.
http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm
Industry Observer
11:30 AM, 19th February 2014, About 10 years ago
It wouldn't hurt I agree - I just cannot see it happening in a Civil matter where someone recorded the other party without their knowledge for their own gain and especially if the plaintiff
Londoner P
11:40 AM, 19th February 2014, About 10 years ago
@r01:
I did all the bits and peaces to carry out checks before buying this party but I now feel like I have been trapped by previous landlady and current tenants. Previous landlady told me that she is in the property for last seven years and she is the best tenants. I was aware of dogs but recently after talking to neighbors I found that she is running this as business. I doubt it if HMRC is aware as she is on benefits. Her husband who claimed that they are now apart just come here to see his daughter but still spend 4/5 nights in the house. I spoke to landlordaction yesterday to get advise if I can evict her on basis of S8 Section 12 and 13 but they seems to take the streight forward cases as the guy I spoke to told me they will take my case only if she is not paying rent or if agreement has been expired.
I have spoken to some other people who suffered similar situation in the past and they advised me that at this stage if you want to evict her on grounds of 12 & 13 then this will be expensive and time consuming as she will rely on legal aid but I have to pay so best to suffer and wait until October when I will be able to serve her the notice. I feel like I am in a whole nightmare. WISH IF I COULD HAVE TAKEN SOMEONE'S ADVISE BEFORE SIGNING A YEAR LONG CONTRACT :'(
Industry Observer
13:20 PM, 19th February 2014, About 10 years ago
@Adam
Looked at your link see 2 points below. You can record but do nothing with it. Is a Judge not a third party, or a Jury?
Note the comment on "your own communication" doesn't say two way does it?
ASbove all note last sentence below - consent critical as I said
Can I record telephone conversations on my home phone?
Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication - which can be a phone conversation or an e-mail - are made available to a third party, ie someone who was neither the caller or sender nor the intended recipient of the original communication. For further information see the Home Office website where RIPA is posted.
Do I have to let people know that I intend to record their telephone conversations with me?
No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording.